Jimmy John's

3.8
163 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3142 NAMEOKI RD STE A, Granite City, IL
62040, United States

Hours

Reviews

3.8
163 reviews
5 stars
93
4 stars
20
3 stars
11
2 stars
9
1 star
30

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers generally enjoyed the sandwiches, noting fresh ingredients and good taste, but some reported issues with portion sizes and incorrect orders.

Customer Service

Feedback on customer service was mixed; while many praised friendly staff, others experienced rude service and issues with order accuracy.

Delivery Issues

Several customers reported problems with delivery times and communication, including orders not arriving and difficulty reaching the store by phone.

Cleanliness

The restaurant was frequently described as clean, contributing positively to the overall dining experience.

Operational Hours

Customers expressed frustration over inconsistent hours and difficulties in placing orders, particularly regarding mobile and phone orders.
  • TL
    Tony Leon
    Dec 8, 2025
    5.0
    Good sandwich
  • DB
    Danny Bessinger
    Nov 21, 2025
    5.0
    Friday nov 21st at 8pm I jist got off. A very long day and I was super hungry and was not in the best mood. I walking in with smiles and hellos and my mood instantly change. Mike had an ama
  • JM
    J me
    Oct 14, 2025
    2.0
    It would be great to actually get everything we pay for ! Didn't get our chips with either meal tonight or last time we ordered. Didn't get the pickle we paid extra for.
  • KS
    Kyla S
    Sep 22, 2025
    1.0
    Horrible horrible horrible customer service. Asked for the toasted sandwich to be taken out a little sooner since my SEVEN YEAR OLD doesn’t eat burnt sandwiches (who WOULD) ??? They told me they couldn’t take it out sooner??? I told them Nevermind don’t toast it I’ll do it at home since they can’t take it out sooner. They got the manager and asked if it would be ok. ( YALL ITS LESS TIME IN THE OVEN AND WITH ME A CUSTOMER!!!!!) they said ‘ok we can try but if this was a lunch rush we wouldn’t be able to do it ‘ LOL 😂 what????? Lost a customer for life and will be telling others to NOT go to this not freaky fast Jimmy johns.