Dairy Queen Grill & Chill

3.9
561 reviews
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Business Details

3260 Nameoki Rd, Granite City, IL
62040-5014, United States
(618) 876-2253
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
3260 Nameoki Rd, Granite City, IL
62040-5014, United States

Hours

Reviews

3.9
561 reviews
5 stars
288
4 stars
117
3 stars
55
2 stars
32
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including long wait times, rude staff, and incorrect orders.

Food Quality

Mixed reviews on food quality; some enjoyed the burgers and ice cream, while others received cold or improperly prepared items.

Pricing Concerns

Many customers expressed dissatisfaction with high prices relative to the quality of food and service.

Cleanliness

Several reviews highlighted cleanliness issues, including dirty dining areas and unsanitary conditions.

Staff Behavior

Customers noted unprofessional behavior from staff, including rudeness and lack of attention to customers.
  • CM
    Charles Meeker
    Nov 10, 2025
    1.0
    User my card at the window and someone stole my card information and started trying to use it online. 4 attempts overnight.
  • JT
    Jennifer Titsworth
    Nov 6, 2025
    1.0
    Something's wrong with my phone and the Dairy Queen app and it put my order in at the wrong location and I called and told them that I wouldn't be picking my food up for like an hour and I think they made it and let it sit under the lamp the entire time or their Foods always disgusting. Either way I can't wait to get out of this town everything here sucks there's not a single decent restaurant the ones that say they're good are just like family-owned and nobody wants to say anything bad not even the physical therapy was good here everything about this place is just so awful the trains the racetrack the highway I can't find anything to like about this place. Maybe being so close to all the refineries and having such bad air quality will kill you sooner that's about all I can think ending my life sooner is the only thing about this place that is even worth looking forward to if you're going to be stuck here. If you can tell I'm having a lot more problems than just my Dairy Queen's cold
  • KB
    Kellen Borchers
    Sep 15, 2025
    1.0
    Store has no respect for customers. No ethics nor any integrity. No excuses to leave oldest orders over 20 minutes to complete.
  • BN
    B N
    Aug 15, 2025
    2.0
    They didn’t just forget my gravy, because I could accept that, they literally just threw 2 sauces in my basket, 1 I don’t even like. Then to top it off, my toast is barely toast…I get it’s late but and 1 and a half before they close?
  • DE
    D K (EltonHagar)
    Jul 25, 2025
    5.0
    Went through drive thru and like every other fast food, if you ask for no mustard, you probably will get it! Oh well, their burgers are the best, a double cheeseburger has 2/3 lbs of meat! Take that McDonald's!
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Granite City?

Dairy Queen Grill & Chill in Granite City is open daily from 10:00 AM to 10:00 PM.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.