Dairy Queen Grill & Chill

3.9
564 reviews
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Business Details

3260 Nameoki Rd, Granite City, IL
62040-5014, United States
(618) 876-2253
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream ShopDairy Queen
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
3260 Nameoki Rd, Granite City, IL
62040-5014, United States

Hours

Reviews

3.9
564 reviews
5 stars
290
4 stars
118
3 stars
55
2 stars
32
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and rude staff interactions.

Food Quality

While some customers enjoyed the food, many complained about cold, old, or incorrect items, as well as high prices.

Cleanliness

Several reviews highlighted unsanitary conditions in the dining area and behind the counter.

Staff Behavior

Customers noted a lack of professionalism among staff, with reports of employees being unhelpful or dismissive.

Pricing Concerns

Many customers expressed dissatisfaction with rising prices relative to the quality of food and service.
  • SB
    Shannon Bordeaux
    Dec 16, 2025
    5.0
    This DQ was great! Great food, great service, and they were fast.
  • BR
    brandon rippeto
    Nov 26, 2025
    5.0
    This is actually a nice Dairy Queen. Pretty quick service I wish that they redo their benches cuz there's definitely some cracks and they don't look the best but other than that food's good, and the people are nice.
  • CM
    Charles Meeker
    Nov 10, 2025
    1.0
    User my card at the window and someone stole my card information and started trying to use it online. 4 attempts overnight.
  • JT
    Jennifer Titsworth
    Nov 6, 2025
    1.0
    Something's wrong with my phone and the Dairy Queen app and it put my order in at the wrong location and I called and told them that I wouldn't be picking my food up for like an hour and I think they made it and let it sit under the lamp the entire time or their Foods always disgusting. Either way I can't wait to get out of this town everything here sucks there's not a single decent restaurant the ones that say they're good are just like family-owned and nobody wants to say anything bad not even the physical therapy was good here everything about this place is just so awful the trains the racetrack the highway I can't find anything to like about this place. Maybe being so close to all the refineries and having such bad air quality will kill you sooner that's about all I can think ending my life sooner is the only thing about this place that is even worth looking forward to if you're going to be stuck here. If you can tell I'm having a lot more problems than just my Dairy Queen's cold
  • KB
    Kellen Borchers
    Sep 15, 2025
    1.0
    Store has no respect for customers. No ethics nor any integrity. No excuses to leave oldest orders over 20 minutes to complete.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Granite City?

Dairy Queen Grill & Chill in Granite City is open daily from 10:00 AM to 10:00 PM.

What types of food and treats does Dairy Queen Grill & Chill offer?

The menu features soft-serve ice cream, signature shakes, Blizzard® Treats, Chicken Strip Baskets, Grillburgers®, and ice cream cakes.