Dairy Queen Grill & Chill

4.0
548 reviews
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Business Details

5785 Godfrey Rd, Godfrey, IL
62035-2425, United States
(618) 466-5524
https://www.dairyqueen.com/
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About

Fast Food RestaurantIce Cream Shop
Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain.

Details

  • Drive-throughAvailable
  • [Free/Paid] wi-fiNot available
  • RestroomAvailable
  • Welcomes familiesAvailable

Location

Dairy Queen Grill & Chill
5785 Godfrey Rd, Godfrey, IL
62035-2425, United States

Hours

Reviews

4.0
548 reviews
5 stars
285
4 stars
128
3 stars
55
2 stars
29
1 star
51

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders and missing items, leading to frustration.

Food Quality

Several reviews mentioned cold or poorly prepared food, including old fries and overcooked items.

Service Speed

Customers frequently noted slow service, especially in the drive-thru, with long wait times reported.

Staff Behavior

There were multiple complaints about unprofessional staff interactions, including rudeness and lack of attention.

Cleanliness

Some customers expressed concerns about cleanliness, particularly in the dining area and bathrooms.
  • CL
    Casey Lewis
    Oct 20, 2025
    1.0
    Every thing we order is ice cold and this is not to first time this has happened. So guess I’ll eat only at dq in jerseyville il
  • MR
    Michelle Robinson
    Sep 30, 2025
    3.0
    đź‘Ž I can "definitely" tell it's end of the ice cream season tonight....got a PB Parfait and it was not soft serve (was firm with a yellow tint) and someone must've put the end of the nuts in my parfait because it was SO SALTY, and shells--- such a disappointment when it was almost $7.00 and had been craving it for over a week! My next visit will be in the Spring. Do better DQ.
  • GS
    Grace Sawyer
    Sep 1, 2025
    1.0
    Staff having conversations over people ordering means incorrect orders. Multiple items in my order were wrong and I observed staff repeatedly chatting/ignoring while customers in line were ordering
  • KK
    Kathy Kerr
    Aug 23, 2025
    1.0
    I ordered a soccer cake for my son's 10th birthday. When I picked it up it was not what I ordered and had some random emblem with multiple sports on it. I told them this is not what I ordered. They told me the soccer ball was not available so they chose this instead. If what I ordered isn't available they should have called me and let me decide if I want to choose something different or find it somewhere else. They gave me a discount still not acceptable whatsoever. They also didn't even spell happy right. The "Y" was left off. The border colors were also not what I chose
  • AA
    Alvin Anderson
    Aug 16, 2025
    1.0
    I ordered French fries and the first batch I received was very old. I asked for fresh, hot ones, and the employee brought me another batch, asking me to check them. Unfortunately, they still weren’t hot, but I didn’t want to wait any longer, so I just accepted them. I’m not sure why I was asked to check them myself—it seems like they don’t really understand what hot, fresh fries should be.
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Frequently Asked Questions About Dairy Queen Grill & Chill

What are the operating hours of Dairy Queen Grill & Chill in Godfrey, IL?

Dairy Queen Grill & Chill in Godfrey, IL is open daily from 10:30 AM to 10:00 PM.

What types of food and treats does Dairy Queen Grill & Chill offer?

They specialize in soft-serve ice cream, signature shakes, Blizzard® Treats, Grillburgers®, Chicken Strip Baskets, and ice cream cakes from DQCakes.com.