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Wendy's

3.7
(1102 reviews)

Business Details

4610 West Lake Ave, Glenview, IL
60025, United States
(847) 824-1879

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
4610 West Lake Ave, Glenview, IL
60025, United States

Hours

Reviews

3.7
1,102 reviews
5 stars
450
4 stars
283
3 stars
145
2 stars
76
1 star
148

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Mixed reviews on food quality, with some customers praising freshness while others complained about cold or incorrect items.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Technology Concerns

Feedback on the AI drive-thru was divided, with some customers appreciating it while others found it frustrating.

Staff Friendliness

Despite service issues, some customers noted friendly staff and good customer service experiences.
  • MG
    Michelle Goss
    Feb 7, 2026
    4.0
    One of the older, nostalgic buildings. Service was quick and accurate.
  • EC
    Emme Cee
    Feb 2, 2026
    5.0
    Love their chili! Thanks!
  • NB
    Nick Becker
    Jan 19, 2026
    1.0
    This restaurant is terrible. I ordered from them. I never get what I ordered. I called them and then they tried to blame it on my DoorDash or when they didn’t even get close this time to what I ordered the items were completely different. This place is awful.
  • KD
    Kevin Daniels
    Jan 3, 2026
    1.0
    Suffice it to say, I regret visiting this location and spending my money on food here. I along with my partner and a friend of ours ordered three different meals from the drive-thru. The employee who served us was named Valeria. She was very rude unprofessional and didn't seem like she wanted to serve me or the other passengers. We had two separate orders. Our friend ordered chicken nuggets, a Frosty and a fry. My partner ordered a $6 biggie bag. I had a chicken wrap combo. However the chicken wrap was dry and had no dressing and was absolutely thrown together which was about $15. Once we came to the drive-thru window, she did not greet us and stated the total of the order first. There was no level of sincerity in her delivery and neither was she respectful enough to ask if we needed any condiments with our order at all and slammed the door repeatedly. When she took payment for our orders, she did not communicate if we wanted them bagged together or separate. The worker appeared impatient with us in her body language and facial expression as if she didn't want to wait due to the other car being behind us. We had to reverse the car to retrieve the second order because she did not communicate that the orders were split and waited until after payment to issue the second order. I really do think that this employee should be trained and reprimanded for their behavior because nobody wants to be out-of-town guests in a suburb that looks like they don't want to be bothered by black and brown people. I would not recommend anyone to visit this restaurant being that this employee seem not to be bothered by or seem to care for treating people the way she wanted to be treated. Overall, the quality of the food was terrible and equivalent to the customer service and could have been a lot better if the employees paid attention to what they were doing.
  • AA
    Anar Amarsanaa
    Jan 1, 2026
    1.0
    Didn't give me what I ordered and took my money

Brand Certified Facts from Wendy's

This information is certified by Wendy's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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