McDonald's

3.6
1297 reviews
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Business Details

9815 N Milwaukee Ave, Glenview, IL
60016, United States
(847) 965-8180
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9815 N Milwaukee Ave, Glenview, IL
60016, United States

Hours

Reviews

3.6
1,297 reviews
5 stars
520
4 stars
282
3 stars
176
2 stars
74
1 star
245

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, particularly from management, with reports of rudeness and unprofessional behavior.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and a lack of resolution when problems were reported.

Food Quality

Feedback on food quality was mixed, with some praising the taste while others reported issues like burnt items and cold food.

Cleanliness

Several customers noted cleanliness issues in the dining area and bathrooms, with some describing the restaurant as filthy.

Operational Hours

Customers reported discrepancies regarding the advertised 24-hour service, with multiple instances of the restaurant being closed during expected hours.
  • YS
    Yvonne Strahovski
    Oct 25, 2025
    5.0
    Nice staffs
  • DC
    D Cha
    Oct 20, 2025
    5.0
    Redeemed a Frappe at drive-thru, good service
  • TT
    Thai Thanh
    Sep 26, 2025
    5.0
    The server handled allergies carefully.
  • CO
    cecilia oh
    Sep 4, 2025
    1.0
    Horrible costumer service! Especially the manager name Luis ? Today the app has an issue when I ordered. I show them what’s happening so one of the employees called the manager to try to help. This manager was very unprofessional even compared to one of the cashier. He said it’s not the McDonald’s problem it’s an apple problem so I can’t get the app exclusive deal. So then I explained and show him what was the problem. He doesn’t wanted to handle the situation. I closed McDonald app and reopened it and app showed me hummmm something is wrong.. then sometime if something happened on app. They usually understand and try to figure out because they know I haven’t used promotion today so I’m eligible to use. This manager was saying to me keep circling around that McDonald location until app works. He can’t accommodate it. Then while I was explaining he said do you want free coffee? Is that what you’re looking for? I’ll give you free coffee. Is it make you feel better? Did I asked him FREE COFFEE?? Then when I ask his name, he doesn’t wanna give it to me. So one other employee gave me his name very bad customer service ever !!!!! I was not looking for free coffee. So I paid. I was trying to get my McDonald app deal. This very unprofessional manager handled the situation so bad shouldn’t be in charge of this place !!!!!!! Are you kidding me ?? Very shameful
  • TC
    Tom Cierniak
    Aug 18, 2025
    1.0
    Hispanic female manager was rude and her service was terrible. Drove out of drive thru after she deducted my rewards points and refused to take my order.
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Frequently Asked Questions About McDonald's

What are the regular operating hours for this McDonald's location?

This McDonald's in Glenview, IL is open daily from 5:00 AM to 11:00 PM, except Thursday to Saturday when it operates 24 hours.

Does this McDonald's offer drive-through service, and what are the drive-through hours?

Yes, the drive-through is available with hours varying by day: generally from 5:00 AM to midnight, with extended hours Thursday to Saturday (open 24 hours) and until 4:00 AM on Wednesday.