Order Accuracy
Numerous customers reported issues with incorrect orders, missing items, and poor handling of online orders.
Customer Service
Feedback indicates a lack of professionalism and rudeness among staff, with many customers feeling ignored or poorly treated.
Service Speed
Many reviews highlighted slow service, particularly during busy times, leading to long wait times for orders.
Food Quality
While some customers praised the bagels, others complained about stale or poorly prepared food, indicating inconsistency in quality.
Management Issues
Several reviews pointed to poor management practices, including understaffing and failure to address customer complaints effectively.