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Brand Certified

Chipotle Mexican Grill

3.5
(447 reviews)

Business Details

3846 Willow Road, Glenview, IL
60062, United States
(847) 513-0016

About

Mexican Restaurant
Chipotle Willow Sanders is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
3846 Willow Road, Glenview, IL
60062, United States

Hours

Reviews

3.5
447 reviews
5 stars
187
4 stars
90
3 stars
44
2 stars
19
1 star
107

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous customers reported rude and unprofessional staff, with many experiences of poor customer service and disrespectful behavior.

Portion Sizes

Many reviews highlighted consistently small portion sizes, with customers feeling shorted on ingredients, especially protein.

Food Quality

Several customers expressed dissatisfaction with the food quality, mentioning issues like cold meals, overcooked rice, and lack of flavor.

Cleanliness

There were complaints about unsanitary conditions, including dirty tables and improper food handling practices by staff.

Order Accuracy

Multiple customers experienced issues with incorrect orders and missing items, leading to frustration and disappointment.
  • MM
    Max Mandul
    3 days ago
    1.0
    Very racist and body shaming employees I’ve ever seen. I was in line trying to order a bowl, and the customers that were in front of me got their order normally. However when my and my friends were trying to order, the worker was giving us a nasty look and didn’t even say hello towards but said hello to the other customers. And when they were making my order every portion was small like they were giving pinches of the ingredients. And then just gave me in a to-go bag even though I said I wanted for here. Never coming back here again 0/10 experience. If you’re asian and a bit big, don’t come here to order.
  • SU
    sreekar uppalanchi
    Feb 21, 2026
    2.0
    I visited the the location today. While the employee was serving steak, a few pieces fell into the chicken container. They were not removed until I pointed it out. When I mentioned it, I was told it was “just one piece.” I understand mistakes happen, but I felt uncomfortable and embarrassed raising the concern. I just wanted to share this feedback so proper food handling and cross-contamination standards are maintained for all customers.
  • IO
    Igor Omelyan
    Feb 12, 2026
    5.0
    This is the most consistent chipotle around, the food / chips always tastes proper / fresh. You can tell that the staff cares unlike some other locations. Ive been coming here for years and will continue to do so. Ty to Nancy and her team.
  • JN
    Jeff Noe
    Feb 11, 2026
    1.0
    This location has really fallen off. The portions are ridiculously small — especially the proteins, which they dish out practically one small chunk at a time. Staff members are lazy and miserable.
  • DL
    David Litovsky
    Feb 7, 2026
    1.0
    They give half scoops of chicken, a double serving is barely a single serving from previous experiences. The fajita veggies are completely raw every other time, and are usually empty. Will stop going to this location

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill in Glenview specialize in?

Chipotle Mexican Grill in Glenview offers customizable menu items including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, wholesome ingredients.

What are the opening hours for Chipotle Mexican Grill on Willow Road?

The restaurant is open every day from 10:45 AM to 10:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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