CafeSalad ShopSandwich RestaurantBreakfast RestaurantSoup RestaurantTake Out RestaurantCoffee ShopBakeryRestaurant Delivery ServiceCatererPanera
From focusing on quality ingredients to serving our food to you in a warm and welcoming environment, Panera Bread is committed to being an ally to our guests. That means crafting a menu of soups, salads and sandwiches that we are proud to feed our families. You don’t have to compromise to eat well. Whether you want to come in and enjoy a coffee and our complimentary Wi-Fi, or order online using Rapid Pick-Up so you can grab something quickly, Panera Bread Glen Ellyn is here with warmth and welcome. Panera Bread. Food as it should be.
Customers frequently reported issues with food quality, including burnt items, incorrect orders, and food contamination.
Service Issues
Many reviews highlighted poor service experiences, including rude staff, incorrect orders, and slow service.
Pricing Concerns
Numerous customers expressed dissatisfaction with the high prices relative to the quality and quantity of food received.
Positive Staff Interactions
Despite the negative feedback, some customers praised specific employees for their friendly and helpful service.
Cleanliness and Atmosphere
While some customers noted cleanliness and a pleasant atmosphere, others pointed out issues with the bathrooms and overall store maintenance.
JK
JUNG KIM
Jan 27, 2026
5.0
The coffee here is better than anywhere else. They grind and brew the coffee fresh.
DR
David Robinson
Jan 23, 2026
1.0
Drive thru is horrible people with large orders should be moved to wait. Not holding up smaller. Orders
Waiting 8 monutes already no movement
RS
Ranna Sonette
Jan 14, 2026
1.0
I never really wrote a review for Panera at the Glen Ellyn location before. This is my first time.
Please look at the pictures that I attached. First picture was from September 30th 2025 and the second one from 1/13/2026. Do you eat burnt food? Moreover, eating burnt food can increase the risk of cancer.
I called Panera customer service so many times. Those pictures just some of the bad experiences. So, a week later after each phone call, when I went back again my soufflé didn’t burn, so they seemed to do a better job. Well, here is the problem...the soufflé got better after the feedback. This is not a standard! I have to call and complain/feedback every time when the food doesn't cook properly. Don't they know how to cook? This is a big company!
I have been to this location for more than 10 years and I had the problem with burning soufflé from 2025 until now. Something is wrong with the manager, and the employees here. They should take care of this problem. I don’t know what happened with the work ethic in the kitchen or this is they standard of serving disgusting food to customers. Why do they serve burnt food? I can’t eat it and I return it all the time when it happens. It's such a waste! If someone doesn’t have skill to cook or bake then don’t put that person in the kitchen. What so hard about it!
HM
Hope Morgan
Jan 13, 2026
4.0
Apple salad was ok, few apple slices. I performed my own service ie ordering, checkin, utensils, beverage, so my service was great, the store itself was very cold, temperature-wise. 😔