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Jimmy John's

3.9
(182 reviews)

Business Details

632 Roosevelt Rd, Glen Ellyn, IL
60137, United States
(630) 942-8480

About

Sandwich Restaurant

Location

Jimmy John's
632 Roosevelt Rd, Glen Ellyn, IL
60137, United States

Hours

Reviews

3.9
182 reviews
5 stars
97
4 stars
35
3 stars
14
2 stars
10
1 star
26

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect orders, leading to frustration and dissatisfaction.

Customer Service

Feedback indicates a lack of professionalism and attentiveness among staff, with several reviews highlighting rude behavior and poor communication.

Speed of Service

Many customers noted that the service was slower than expected, contradicting the brand's 'Freaky Fast' promise.

Food Quality

While some customers praised the taste and freshness of the sandwiches, others complained about stale bread and incorrect ingredients.

Cleanliness

Several reviews mentioned the cleanliness of the location, with some customers appreciating the well-maintained environment.
  • MC
    Maria Cool
    Feb 18, 2026
    5.0
    Today, I was greeted by Timothy (thats the name on my receipt). I can't express how much kindness he showed me and the customer before me. I hope he knows what a blessing he was to me tonight. The food is great! I will be a loyal customer. Thank you Timothy!
  • PF
    Paul fitzpatrick
    Feb 3, 2026
    1.0
    Placed an online order and picked it up. When I got home the sandwich was incorrect I called and immediately placed on 10 minute hold before anything could be explained and I was not going to drive back after I got home 2 towns away was pretty much offered no resolution and the team member I spoke to was rude
  • HI
    Hailey Idler
    Jan 15, 2026
    1.0
    This will be my last time ordering from JimmyJohns. The last 3 times I’ve ordered from JJ, my sandwich has been wrong! I order the same thing every time. This time I was sent 2 sandwiches, when I only ordered 1, and NEITHER were correct! Where are the tomatoes?!?!
  • SB
    S B
    Dec 11, 2025
    1.0
    During my grandfather’s recent visit to this Jimmy John’s location, the cashier used profanity toward another team member while completing his transaction. Such conduct is highly unprofessional and reflects poorly on the standards of this establishment. Had I been present, I would have corrected the situation immediately, as I am a manager myself at a full-service restaurant and understand the importance of maintaining professionalism and respect in front of guests. Whoever that individual was needs to be coached.
  • M
    Mohawk !
    Oct 17, 2025
    2.0
    I was greeted by a guy with glasses who seemed genuinely disappointed that he worked here. No “welcome to Jimmy John’s”. Just a negative tone of “are you ordering?”. I haven’t been to a JJ in over 10 years and I won’t be going back. The guy was very frustrated that I didnt know the sizes of the sandwich’s. “Do you want a big one or a little one!”. Guy shouldn’t be working with customers or in the service industry. If he had been nice I would have tipped.

Brand Certified Facts from Jimmy John's

Jimmy John's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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