Jewel-Osco

Reviews

• RF

  Rob Flores

  3 days ago
  1.0
  I’m writing this review after several disappointing shopping trips to the Jewel Osco at 599 E Roosevelt Rd, Glen Ellyn, IL store and an interaction with a Store Manager named Danny, which unfortunately reflects ongoing issues at this location over the past several months. 1. Chronic Lack of Bagging Support For more than three months, I, along with a host of others I have witnessed, have had to bag our own groceries during visits when the front is overwhelmed by more than 2 lines. There is consistently no one available to assist the cashier, or there is a single person attempting to cover multiple lanes. This isn’t an occasional staffing hiccup—it has become the norm. 2. Online Order Shoppers Blocking Aisles Another recurring issue is the number of employees shopping for online orders. Their large gray carts are frequently left in the middle of aisles or in the break in the isles at the end caps causing a serious chokepoint, rather than off to the side, creating obstacles and making it difficult for in store customers to navigate. Many times, it feels more like an obstacle course rather than a grocery store. 3. Interaction With Assistant Manager Danny When I asked to speak with a manager to share these concerns, Danny initially acknowledged that the store could do better about calling staff up to the front. However, the conversation quickly shifted in an unhelpful direction. Despite never suggesting that online shopping be eliminated, he repeatedly insisted that “this is the way of things now” and emphasized that online orders weren’t going away. My actual point—that in store customers should not be inconvenienced by poor cart placement or lack of bagging support—was never meaningfully addressed. When I raised the concern that it seemed like the store prioritized online orders over the customers physically shopping in the store (who often spend more per visit), he offered nothing more than a shrug and a half smile. That response made it clear that customer experience and retention were not priorities in this discussion. Bottom Line I’ve been a long time Jewel Osco customer, but the combination of ongoing operational issues and the dismissive attitude from management has made shopping here increasingly frustrating. I hope the company takes these concerns seriously, because the current approach is pushing loyal in store customers away.
• EA

  Elizabeth Altman

  5 days ago
  3.0
  Here's another review after doing the other one I just did a few minutes ago. And I'm still in the store. I'm with a friend of mine and we see all these buy one. Get one free or sale. Buy one get one free Italian sausage or how to selling. No sale price. Sale doesn't have the price on it. We probably would have bought it if we knew the price. Why can't they put the prices on the signs.
• DB

  Don Brown

  6 days ago
  2.0
  Disappointed with their lack of key stock on shelves.
• MR

  Mark R

  Feb 23, 2026
  5.0
  I ordered a floral arrangement from Giselle in the floor of department she did a beautiful job haven't seen this nicest stuff come out of a florist. Live out near Rockford and wooden hesitate to drive to Glen Ellyn again to have her make me other arrangements My sick friend was so happy thank you Mark and Erica R
• OO

  Olalekan Odusanya

  Feb 3, 2026
  5.0
  I am a frequent shopper at this location because of the high standards maintained across the board. The groceries, frozen and deli departments are top-notch, and I appreciate how easy the store layout makes my weekly trips. I specifically want to recognize Dan, Bryan and Jessica for their consistent, friendly service. However, Bryan and Dan deserve special commendations. Bryan proactive attitude and dedication to customer satisfaction are rare to find, while Dan consistently treats every customer like a priority, he doesn't just provide service; he takes ownership of the customer experience with high energy. He is a huge asset to the Jewel-Osco team.

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