Jimmy John's

3.9
215 reviews

About

Sandwich Restaurant

Location

Jimmy John's
3815 S State Rte 159, Glen Carbon, IL
62034, United States

Hours

Reviews

3.9
215 reviews
5 stars
110
4 stars
47
3 stars
18
2 stars
8
1 star
32

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback indicates a significant number of customers experienced poor service, including rudeness and lack of attention from staff.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Food Quality

While some customers praised the freshness and taste of the sandwiches, others reported inconsistencies in quality and preparation.

Speed of Service

Several customers noted that the service was not as fast as expected, with long wait times reported during peak hours.

Cleanliness

The cleanliness of the location received mixed reviews, with some customers noting it was clean while others raised concerns about hygiene practices.
  • JG
    Jacob Gamble
    Dec 22, 2025
    1.0
    I have a throat condition and they mocked my speaking.
  • XX
    Xtra
    Nov 8, 2025
    5.0
    Box combo is cheap/good for lunch
  • KH
    Katelynn Haas
    Nov 2, 2025
    1.0
    I wish I could give this 0 stars if I could I ordered at 11 and it said it would be here by 11:15-11:30 which is fine because we have a hour lunch. But turns out we would have to wait a HOUR AND THIRTY MINUTES for 1 sandwich so I called and they said they are on a third party delivery and my order hasn’t even been picked up so my sandwich has been sitting there for a hour. Mind you guys it’s only 2 miles away! And no call saying that it will take longer or anything so I would gladly of picked it up but no call nothing I had to call to see what’s up
  • DP
    David Powers
    Oct 18, 2025
    1.0
    Disgusting customer service.
  • BM
    Brandon (Social Misanthrope)
    Apr 4, 2023
    1.0
    if you get a messed up order, it's because the employees are drunk at work