Wendy's

3.9
608 reviews

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
200 N. Kirk Rd., Geneva, IL
60134, United States

Hours

Reviews

3.9
608 reviews
5 stars
276
4 stars
152
3 stars
74
2 stars
33
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some employees were friendly and helpful, while others were reported as rude and unprofessional.

Food Quality

Food quality varied; some customers praised the freshness and taste, while others reported issues with cold or incorrect orders.

Cleanliness

Concerns about cleanliness, particularly in the dining area and food preparation, were noted by several customers.

Order Accuracy

Frequent complaints about incorrect or incomplete orders, leading to customer frustration.

Efficiency

Some customers appreciated the quick service, especially during busy times, while others experienced long wait times.
  • FH
    F. D. Harbecke
    Jan 2, 2026
    1.0
    I asked to get a kid’s keychain for Frostys, and the guy cut me off and said they don’t sell them. No “sorry about that,” no “would you like something else.” Real pleasant. Sorry for your life choices pal, but not my fault. Won’t be back.
  • SG
    Shakah Mc Gowan
    Dec 30, 2025
    1.0
    Ordered 2 large fries, 1 medium fry and medium strawberry lemonade for about $15. 1 of the fries were ice cold other 2 were piping hot since I ordered with no salt for my daughter and myself. Was told it'll be 58 cents for barbecue sauce smh. Literally no Wendy's near me does this. We didn't ask for 2 or even 3 sauces we asked for 1 for about $15 worth of food. That explains why we we're the only ones in the drive through lol The teenager wasn't mean, seemed like he was enforcing a silly rule set by poor management.
  • EE
    Em0ti0nlessElder
    Dec 8, 2025
    2.0
    Just put in a $20 online order only to pull up to the drive through and be told that they did not have my order, and they refused to do anything to compensate me after i explained to them that i already paid and this is the location i placed the order at. Wendy’s as a whole is my favorite fast food, but this location in particular is garbage.
  • TE
    Terina Espinosa
    Aug 5, 2025
    5.0
    Went there the other night. Jaime greeted us with a big smile and hello when we pulled up to the window. It's great to see happy employees.
  • KD
    Katrina Dyson
    Jul 30, 2025
    5.0
    They don’t sell the keychain frosty tags all year, they said. But went to another Wendy’s and bought one. Just say you don’t have any, but don’t lie about it

Frequently Asked Questions About Wendy's

Is Geneva Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

What are the drive-through hours at Wendy's in Geneva, IL?

The drive-through at Wendy's in Geneva is open daily from 6:30 AM to midnight.