Jimmy John's

Reviews

• JC

  Judy Culliney

  1 day ago
  5.0
  I stop in about twice weekly and have had a great experience every time. The staff is friendly and always Freaky Fast (they really live up to their slogan)! Keep up the good work and I will keep stopping by!
• RC

  Rodney Chaifeuy

  Mar 5, 2026
  5.0
  It was my first time here and I had the gyro sandwich and it was amazingly fresh! Best one I had all year. Staff was super friendly and location was really clean.
• KK

  Kathleen Kibler

  Mar 4, 2026
  5.0
  Autumn and Elisa were amazing. Sandwich made to order perfectly. Bread fresh. There were only 2 people working what seemed like a very busy lunch. Great job!
• KG

  Kathryn Gallagher

  Feb 22, 2026
  1.0
  update: they delivered it to the wrong address (my old house), but my old address is no longer in my online profile (where i ordered from) so i’m unsure how the disconnect there happened. when i asked for a refund, they said they processed a refund and emailed me the confirmation on it and that id be receiving it by the end of the day. makes no sense??? don’t bother with this place. ordered at 11a for a 1p delivery. it is now 1:53p as i’m writing this. almost an hour late. poor scheduling management since this happens all the time. you’d wonder why i keep ordering from here but you don’t know what cravings are like until you are pregnant. i was told there is only one driver and they’re really busy. maybe have a back up driver on call or schedule two on the weekends?? wish they’d schedule better so they could live up to their “freaky fast” motto 🙃 this location needs new management
• DM

  Dan Mike

  Feb 11, 2026
  2.0
  ⭐️⭐️☆☆☆ Mixed experience with this location. The delivery was on time and the order itself was accurate. This was a $100.22 corporate lunch order, with $74.34 in food and a full 20% tip included because we try to support local teams and be good customers when placing group orders. The issue was the pricing and promotion experience. Jimmy John’s is promoting a “Make it a combo for $1 more” deal, but when ordering on mobile it was not clear that a specific button had to be clicked to activate it. As a result, the promotion was never applied to our order. After reviewing the receipt, the sandwiches were charged at $12.39 each when the promotional price should have been $9.29. Across six sandwiches, plus tax and tip calculated on the higher total, the difference came out to roughly $24. When I called the store, I was told we needed to be “more careful” next time rather than anyone trying to resolve the situation or acknowledge the confusing ordering process. For a personal order this would be frustrating. For a corporate lunch order, it matters more. We made a sizable order, tipped appropriately, and were trying to be good customers — which made the experience even more disappointing after realizing the pricing issue. Food and delivery were solid. The customer experience and promotion handling were not. - - - - - - My order was placed online on 2/11/2026, and my contact phone number and email are included with the order. I would welcome a conversation with Jimmy John’s corporate team or the local franchise owner, as I’m confident this is not the customer experience they expect for their Geneva, IL location. If there is any resolution, I’m happy to update this review accordingly to reflect the outcome. - - - - - - UPDATE 2/16/2026 @ 8:33AM I spoke with Jimmy John’s corporate support by phone on Thursday (2/12) and was told the franchise owner would call me within 24 hours and that I would receive a follow-up email from corporate. Neither happened. On Sunday, I emailed to follow up and was told I had contacted the “wrong email address,” even though that same address had successfully reached them just a few days earlier. I called corporate again Monday morning (2/16). At that time, I was told the franchise owner would not be contacting me and that they would not be adjusting the charge, as they consider the price charged to be correct. When I asked what corporate could do to help resolve the situation — and referenced the location’s existing low customer rating — I was told that these decisions are left to the franchise location. What’s most disappointing is that this wasn’t a complaint about food quality or delivery — both were good. This was simply feedback about a confusing promotion and a request to correct a pricing issue tied to that experience. Being ignored after providing clear, reasonable feedback — and after attempting multiple follow-ups — says more about how this location and process handle customers than the original issue itself. As someone who regularly coordinates corporate lunches, this experience will factor into future vendor decisions. There are several other sandwich and catering options in the area that will now have the opportunity to earn that business.