Jimmy John's

2.8
182 reviews

About

Sandwich Restaurant

Location

Jimmy John's
1070 Commons Dr, Geneva, IL
60134, United States

Hours

Reviews

2.8
182 reviews
5 stars
61
4 stars
16
3 stars
9
2 stars
13
1 star
83

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.

Delivery Issues

Many customers experienced long wait times for delivery, often exceeding an hour, contradicting the 'freaky fast' promise.

Order Accuracy

Frequent complaints about incorrect orders, missing items, and poor quality of food, including stale ingredients.

Cleanliness and Hygiene

Concerns were raised about cleanliness, particularly regarding food handling practices and employee hygiene.

Management Response

Customers reported unsatisfactory responses from management regarding complaints, with many feeling their issues were not addressed.
  • JH
    Julie Happel
    Dec 13, 2025
    5.0
    Fast service. Clean
  • KH
    Katie H
    Dec 2, 2025
    2.0
    They are incredibly rude and unfriendly. No gloves or hairnets. Jayden took my order, no smile no may I help you. The manager never calls back or they say they are not available. Don’t waste your $ here.
  • EM
    Eskimo Matt
    Nov 26, 2025
    3.0
    Overpriced and bland
  • AB
    Alex Breslin
    Oct 30, 2025
    1.0
    This location ALWAYS takes so long to deliver. It’s understandable that they are busy, but waiting over 2 hours for a delivery is unacceptable. When I called and spoke to a manager, they did nothing to help me. Very poor customer service.
  • MC
    Melissa Charek
    Oct 29, 2025
    1.0
    Ordered online with no issue- received an email that the order was placed at 12:59PM. about 25 mins pass so I check the email for tracking- clicked the tracking button and it made me sign into the website so I did- shows no order on my history so I called the store number that was in the email. When they picked up I said I ordered online and was wondering if i can check my status and she didn't ask me my name or details and said they have 2 drivers and they took the order 20 mins ago and he had a few other orders with him, then she hung up. No what's your name or let me look for you. Another 20 mins go by so I call again an a guy picked up I told him what happened with the last call and asked where is my order and he asked my name saying well he left 30 mins ago and your the 3rd stop so it should be any minute- I told him I called 20 mins ago then I ordered over an hour ago but still nothing. He said that it should be there soon. its now been another 10 mins with no order. HORRIABLE service and as I am writing this the guy came in to drop off the order and I had a hot sandwich which is now COLD and soggy. and the driver had attitude and was not friendly.