Customer Service
Numerous reviews highlighted poor customer service, with staff being described as rude, dismissive, and unhelpful.
Delivery Issues
Many customers experienced long wait times for delivery, often exceeding an hour, contradicting the 'freaky fast' promise.
Order Accuracy
Frequent complaints about incorrect orders, missing items, and poor quality of food, including stale ingredients.
Cleanliness and Hygiene
Concerns were raised about cleanliness, particularly regarding food handling practices and employee hygiene.
Management Response
Customers reported unsatisfactory responses from management regarding complaints, with many feeling their issues were not addressed.