Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported slow service, incorrect orders, and rude staff, particularly during busy hours.
Food Quality
While some customers enjoyed the food, many complained about receiving cold or incorrect items, and some reported getting sick.
Cleanliness
Multiple reviews highlighted unsanitary conditions in the restaurant, particularly in the bathrooms.
Pricing Concerns
Several customers noted that prices were higher than other locations, leading to dissatisfaction with the value received.
Mixed Experiences
Some customers had positive experiences with friendly staff and good food, but these were overshadowed by numerous negative reports.
YN
Yulianny Navarro
Feb 21, 2026
5.0
Muy bueno
DG
Dave Gallagher
Feb 1, 2026
1.0
I paid 40$ for breakfast for two. My meal was not given to me.
to correct the mistake the team members said I can drive 1/2 hour back to there galena location so I can pickup the steak and egg bagel. Or drive back and they would THEN be able to reimburse my credit card. I am traveling 8 hours to Ohio. team members were unable to grasp my situation.
Oh but they can mail a small coupon..
WH
Will Halverson
Dec 30, 2025
1.0
Doors were locked 20 minutes before closing time
KD
Keith D
Dec 17, 2025
2.0
one of the worst cheeseburgers I had from a McDonald's...
OC
Oh Crounches
Dec 7, 2025
1.0
Every time I order something its wrong. It's not even an exaggeration. I get the same thing each time, whenever I order extra onions I get zero onions. Every single time. If you're out of onions or something just tell me please.
What are the regular operating hours of McDonald's in Galena, IL?
McDonald's in Galena, IL is open daily from 6:00 AM to 11:00 PM.
When is the drive-thru service available?
The drive-thru is open every day from 6:00 AM to 11:00 PM.
During what hours does McDonald's offer delivery service?
Delivery is available daily from 6:00 AM to 10:30 PM.
Does McDonald's offer curbside pickup?
Yes, McDonald's provides curbside pickup as part of their pickup and delivery services.
What payment methods does McDonald's accept?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Can I order McDonald's food using a mobile app?
Yes, you can order through the McDonald's App available on both Apple App Store and Google Play Store.
Where is McDonald's located in Galena?
McDonald's is located at 957 Gear St, Galena, IL 61036, USA.
Which nearby places can help customers with banking needs?
Customers can visit U.S. Bank, U.S. Bank ATM, and LibertyX Bitcoin ATM near McDonald's for various banking services.
Are there any nearby dining options other than McDonald's?
Yes, nearby options include Beijing Buffet, Adobos Mexican Grill, and Los Aztecas II for a variety of cuisines.
What nearby places could customers visit before or after dining at McDonald's?
Customers might enjoy visiting the State of Illinois U S Grant Home State Historic Site museum or relax at the Loose Moose Saloon nearby.
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