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Wendy's

3.8
(940 reviews)

Business Details

1689 Willard Dr, Freeport, IL
61032, United States
(815) 232-8938

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1689 Willard Dr, Freeport, IL
61032, United States

Hours

Reviews

3.8
940 reviews
5 stars
345
4 stars
280
3 stars
161
2 stars
61
1 star
93

What are people saying?

AI-generated from recent customer reviews

Service Quality

Many customers reported rude or unfriendly service, with several mentioning poor management and lack of proper training among staff.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, overcooked, or incorrect orders, leading to disappointment.

Positive Experiences

Despite the negative feedback, some customers praised specific staff members for their friendliness and noted enjoyable food items like Frostys.

Cleanliness Concerns

Several reviews mentioned cleanliness issues, including unsanitary conditions and improper food handling practices.

Inconsistent Performance

Customers expressed frustration over inconsistent service and food quality, with some visits being satisfactory while others were disappointing.
  • MP
    Morales Paz
    Feb 14, 2026
    1.0
    The wait for my order was ridiculous 🙄 but whatever but what really got me was the mood and how the person that took my order very rude and talking about how she hated this place an coworker drama
  • CC
    Chris
    Dec 27, 2025
    1.0
    Genuinely disappointed with the food and service! Was greeted at the window with “what do you want” and then at the second window the girl with pink hair didn’t say a word. The food was cold and soggy. Shame
  • VM
    Victoria Maglantay
    Dec 17, 2025
    4.0
    Pleasant customer service
  • DZ
    Dana Zimmerman
    Dec 2, 2025
    1.0
    Food was way OVER DONE, not quite burnt but almost
  • AH
    Ann Hardinger
    Dec 1, 2025
    1.0
    Bought 2 meals at this place, the burgers were old and stale, the coke was just carbonation. Obviously the crew doesn't know quality control 🙄

Frequently Asked Questions About Wendy's

Is Willard Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is this Wendy's location in Freeport, IL currently open?

Yes, this Wendy's location at 1689 Willard Dr, Freeport, IL is open every day from 7:30 AM to midnight.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
  • Geo coordinates
  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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