Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
939 reviews
5 stars
345
4 stars
280
3 stars
161
2 stars
61
1 star
92
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlighted consistently rude and unfriendly service from staff, with several customers expressing disappointment in the management's attitude.
Food Quality
Many customers reported issues with food quality, including cold, overcooked, or incorrect orders, leading to dissatisfaction.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members for their friendliness and highlighted enjoyable food items like Frostys.
Cleanliness Concerns
Several reviews mentioned unsanitary conditions, including staff not wearing gloves while handling food, which raised health concerns.
Inconsistent Performance
Customers noted a significant variability in service and food quality, with some visits being satisfactory while others were disappointing.
- CCChrisDec 27, 20251.0Genuinely disappointed with the food and service! Was greeted at the window with “what do you want” and then at the second window the girl with pink hair didn’t say a word. The food was cold and soggy. Shame
- VMVictoria MaglantayDec 17, 20254.0Pleasant customer service
- DZDana ZimmermanDec 2, 20251.0Food was way OVER DONE, not quite burnt but almost
- AHAnn HardingerDec 1, 20251.0Bought 2 meals at this place, the burgers were old and stale, the coke was just carbonation. Obviously the crew doesn't know quality control 🙄
- AGAlison GrimesNov 29, 20251.0Service is rude and food is basic
Frequently Asked Questions About Wendy's
Is Willard Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is this Wendy's location in Freeport, IL currently open?
Yes, this Wendy's location at 1689 Willard Dr, Freeport, IL is open every day from 7:30 AM to midnight.
What are the drive-thru hours at this Wendy's?
The drive-thru is open daily from 7:30 AM to midnight.
Does Wendy's in Freeport offer breakfast?
Yes, this location serves breakfast including combos, sandwiches, coffee, and sides.
How can I order Wendy's food for delivery or pickup?
You can order via the Wendy's app or at order.wendys.com, selecting this location for delivery or takeout options.
What payment methods are accepted at this Wendy's?
This Wendy's accepts American Express, Cash, Discover, Mastercard, and Visa payment options.
How can I contact the Wendy's on Willard Dr with questions or feedback?
You can call them directly at (815) 232-8938 or reach customer care via live chat on the Wendy's contact page or by calling 888-624-8140.
Where can I find Wendy's menu and nutrition information online?
Visit menu.wendys.com or order.wendys.com and select this location for menu options, prices, and nutrition details.
Are there nearby restaurants where I can eat before or after visiting Wendy's?
Yes, nearby options include Riverside 7 for breakfast and Riverside Family Restaurant offering American food, both within close proximity.
What fast food options are near this Wendy's in Freeport?
Nearby fast food alternatives include McDonald's, Pizza Hut, and Culver's, providing various burger, pizza, and American cuisine choices.
Are there convenient coffee shops near Wendy's for a drink before or after your meal?
Yes, Starbucks and Starbucks Freeport IL are nearby coffee shops where you can enjoy beverages.