Dunkin'

3.6
465 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Freeport, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1811 S West Ave, Freeport, IL
61032, United States

Hours

Reviews

3.6
465 reviews
5 stars
202
4 stars
88
3 stars
60
2 stars
26
1 star
89

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted extremely poor customer service, including rudeness, lack of training, and long wait times.

Order Accuracy

Many customers reported frequent issues with incorrect orders and items being unavailable, leading to frustration.

Cleanliness and Maintenance

Several reviews mentioned unsanitary conditions, including dirty bathrooms and unclean service areas.

Product Quality

Customers expressed dissatisfaction with the quality of food and drinks, noting inconsistencies in taste and freshness.
  • MM
    Mersadez Martin
    1 day ago
    1.0
    I’ve had issues in the past with Dunkin and stopped going for a while. I thought I would give it a try again, but this was a mistake. I ordered a bacon, egg, and cheese bagel and this is what I got. Any other time I have got this item, my food has never looked like this. I was the only person in line this morning so they definitely could’ve taken their time and made the bagel correctly. Will for sure not be coming back!!
  • EK
    Erin Kuhlow
    3 days ago
    3.0
    Food is a hit or miss. Always seem they are out of something try to give alternative but when friends are lactose an tolerant doesn't help much. Staff has there days when the are friendly or days when they are in front of customers talk crap
  • NY
    Nicole Yokoboskie
    Dec 24, 2025
    1.0
    The workers are extremely rude and unpleasant. Its a hit an miss with your order
  • LC
    lileah castaneda
    Dec 14, 2025
    1.0
    The worst experience I’ve had!! Manager had the nerve to say this is normal! In his words it’s either going to be like this or uncooked
  • YT
    YTS Telli
    Dec 13, 2025
    1.0
    Probably one of the worst customer service experiences I’ve ever had. As a bonus, the coffee was terrible.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Freeport, IL?

Dunkin' in Freeport, IL is open daily from 4:30 AM to 8:00 PM.

Does this Dunkin' location offer delivery and pickup services?

Yes, this Dunkin' location offers both delivery and curbside pickup services.