Dunkin'

3.7
624 reviews
Decked Out Lattes
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Business Details

10131 W Grand Ave, Franklin Park, IL
60131, United States
(847) 288-9261
https://www.dunkindonuts.com
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About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Franklin Park, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10131 W Grand Ave, Franklin Park, IL
60131, United States

Hours

Reviews

3.7
624 reviews
5 stars
321
4 stars
107
3 stars
38
2 stars
24
1 star
134

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlight poor customer service, with employees often displaying rude attitudes and failing to address order mistakes appropriately.

Order Accuracy

Many customers reported frequent issues with incorrect orders, including wrong items and preparation errors, leading to dissatisfaction.

Cleanliness and Quality

Some customers noted cleanliness issues and concerns about food quality, including burnt items and unsanitary conditions.

Positive Experiences

Despite the negative feedback, there are positive mentions of good coffee and friendly service from certain employees, indicating that experiences can vary.

Management Issues

Several reviews suggest a need for better management and staff training to improve service quality and customer satisfaction.
  • NH
    Nat Herna
    1 day ago
    1.0
    They made my coffee so so sweet it quiet literally is inedible not only that but they interrupted me 3 times mid order🫩 I wouldn’t have minded the bad service if my coffee wasn’t absolute trash
  • CC
    CybrBe4st
    Nov 13, 2025
    1.0
    I made a complaint to the manager about the cheese on my sandwich being quite literally sour and expired. When I was denied my 5 dollars back he proceeded to give me attitude and invalidate my experience and my partial consumption of this expired cheese with the statement “A thousand people come into here everyday and don’t complain.” I was 1 person out of a thousand who complained about my cheese being expired and was treated rudely. A thousand people is a lot of people to be serving expired cheese to.
  • SS
    sonia santos
    Nov 9, 2025
    1.0
    Came Saturday November 1 with my family and ordered two ice coffees unfortunately i dropped one of the ice coffee right In-front of them and got a dirty look from employees and manger and was denied a coffee I didn’t even take a sip from my coffee . I will no longer come to this location rude and doesn’t care about the costumer.
  • TM
    Treasure hunt Momma
    Oct 21, 2025
    5.0
    Love my funkin
  • JJ
    Jay Joseph
    Oct 20, 2025
    1.0
    Latte had no distinct flavor, just like regular coffee.
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Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Franklin Park, IL?

Dunkin' in Franklin Park, IL is open daily from 4:00 AM to 10:00 PM.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch meals including coffee, espresso, breakfast sandwiches, donuts, and tea.