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Dunkin'

3.7
(626 reviews)

Business Details

(847) 288-9261
https://www.dunkindonuts.com

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Franklin Park, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
10131 W Grand Ave, Franklin Park, IL
60131, United States

Hours

Reviews

3.7
626 reviews
5 stars
320
4 stars
107
3 stars
38
2 stars
24
1 star
137

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with employees often being rude, dismissive, or unhelpful.

Order Accuracy

Many customers reported frequent mistakes with their orders, including incorrect items and preparation.

Cleanliness and Quality

Several reviews mentioned issues with cleanliness, including finding hair in food and unsanitary conditions.

Mixed Food and Drink Quality

While some customers praised the coffee and food, others complained about burnt items and inconsistent drink quality.
  • CS
    China Shakur
    Jan 20, 2026
    1.0
    I hate to do these kind of reviews but I have too with so many red flags I got from the few times I’ve been here . First that older lady in the drive thru that is at the register with the glass. She needs to be fired ! She literally puts your drink on the ledge while the car in front of you is still sitting there then she DO NOT CHANGE HER GLOVES… she grabs your phone her jacket wipe things down but do no change her gloves I’m a nurse you are supposed to change your gloves after touching things that has germs especially phones . The other people are nice but this lady needs to leave … that’s nasty ! I will NOT BE RETURNING UNTILL THEY GET RID OF HER !
  • MM
    Maryfher
    Jan 1, 2026
    4.0
    the hot chocolate tasted a bit like coffee? But other than that when the hot chocolate taste normal it’s AWSOME love it
  • DS
    Delilah Santiago
    Dec 8, 2025
    1.0
    This place never answers the phone
  • SS
    Sharkie Sharkie
    Dec 2, 2025
    1.0
    I have been trying to get a hold of customer service for over a week. 2nd time I order through the mobile app and this location cannot fulfill my order because they are out of stock. The will not give me my refund because it has to go through customer service but customer service doesn’t answer.
  • CC
    CybrBe4st
    Nov 13, 2025
    1.0
    I made a complaint to the manager about the cheese on my sandwich being quite literally sour and expired. When I was denied my 5 dollars back he proceeded to give me attitude and invalidate my experience and my partial consumption of this expired cheese with the statement “A thousand people come into here everyday and don’t complain.” I was 1 person out of a thousand who complained about my cheese being expired and was treated rudely. A thousand people is a lot of people to be serving expired cheese to.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Franklin Park, IL?

Dunkin' in Franklin Park, IL is open daily from 4:00 AM to 10:00 PM.

What types of meals does Dunkin' serve?

Dunkin' serves breakfast, lunch, and brunch meals including coffee, espresso, breakfast sandwiches, donuts, and tea.

Brand Certified Facts from Dunkin'

Dunkin' partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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