McDonald's

3.6
1013 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7215 W Lincoln Hwy, Frankfort, IL
60423, United States

Hours

Reviews

3.6
1,013 reviews
5 stars
407
4 stars
222
3 stars
155
2 stars
77
1 star
152

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including rude staff and long wait times.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items.

Cleanliness

Some customers noted cleanliness issues, particularly with tables and restrooms.

Food Quality

Several reviews mentioned cold or poorly prepared food, impacting overall satisfaction.

Positive Experiences

Despite the negatives, some customers praised the friendly staff and quick service during certain visits.
  • DR
    DS Raven
    Jan 4, 2026
    2.0
    You ever have a crappy day and just want something quick...? Yah you expect McDonalds to be mediocre at best but there is no reason for yall to be this lazy and suck at such an easy job. Dude at the cash register took a long time to take our drive thru order and there was literally no one else in the drive thru. 2 cars were sitting waiting for their food in front but thats it. He also had a quite unfriendly attitude when we got to the window. You don't need to like your job but at least try. I used to work at Panda in Oak Lawn and they would never let that fly. We got 2 McDouble meal deals. My burger had basically no mustard or ketchup and was super dry like it was old and partially burnt. My bfs had nothing on it but the cheese and meat that was also super dry and falling apart. No pickles, onions, or condiments. Uhm what??? Also asked for a sweet and sour but they gave us 2 honey mustard. If you're out of something for whatever reason you should probably tell the customer or you're just not listening idk but seriousley it isn't rocket science. Seeing all the other bad reviews from this particular McDonalds is crazy. I've had way better experiences at other ones but this one is always a let down. Unfortunately it's the only one this close by my house. There is almost always something wrong or missing or cold and gross. McDonalds.... do better.
  • DB
    dre'von Brown
    Jan 3, 2026
    5.0
    Nice lil vibe. Cool workers. Quick service.
  • SR
    Sweetramo and Redolaf
    Dec 12, 2025
    5.0
    Unlike the McDonald’s in Matteson, this place actually gets my order right without forgetting anything.
  • NS
    Naynay Sanders
    Dec 8, 2025
    1.0
    The drive through cashier was rude 1st window black guy with short all black dread December 8th 2025 at 905 pm
  • DM
    Donald Muhammad
    Nov 28, 2025
    1.0
    Two weeks ago, I had the most horrible experience at this location. Being a regular customer, most of the employees know that I do not eat pork so most of my food is either the Steak Bagel or egg and cheese biscuit or mc griddle without the pork. That morning, I decided to get a number 9...the steak and egg bagel. I leave with the food and unfortunately did not check the sandwich before eating thinking everything was fine. Started eating the bagel, two bites and I immediately tasted that it was not steak but pork. Returned to the location and after expressing my frustration, the manager on duty was not caring or showed no empathy to my concerns. She just exchanged the items for the correct food and nothing else. Even some of the employees began to laugh which left a bitter taste in my mouth. Outside of the lack of concern, it also left my stomach upset due to the pork. No empathy, no compassion no concern. Terrible.

Frequently Asked Questions About McDonald's

What are the regular business hours of McDonald's located at 7215 W Lincoln Hwy, Frankfort, IL?

McDonald's is open Monday to Thursday and Sunday from 6:00 AM to 9:00 PM, and on Friday and Saturday from 5:00 AM to 1:00 AM.

Does this McDonald's location offer drive-through service?

Yes, McDonald's at this location has a drive-through open daily from 5:00 AM with closing times varying: until midnight on weekdays and Sunday, and until 1:00 AM on Friday and Saturday.