Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.8
1,066 reviews
5 stars
465
4 stars
252
3 stars
154
2 stars
62
1 star
133
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported issues with incorrect or missing items in their orders.
Service Quality
While some staff were praised for their friendliness and helpfulness, others were criticized for rudeness and poor service.
Food Quality
Several reviews mentioned cold or poorly prepared food, with specific complaints about overcooked items and incorrect orders.
Cleanliness
Customers noted cleanliness issues, particularly in the bathrooms and dining area.
Speed of Service
There were multiple complaints about slow service, especially during busy times.
- DDDella Dickey1 day ago1.0Just waited in drive thru for 10 min to get chicken biscuit. Finally went in..they scrambled found the bag sitting there..handed it to me with no apology no nothing..wow!! Glad I checked they would never had discovered it. And it was not busy.
- JAJim AllenDec 14, 20251.0Making people come outside in 3 degree weather is just wrong. All for timer scores. Yall got issues.
- AAArthurDec 6, 20255.0so I went to this mcdonalds and I got the grinch meal. it was really good. the person who i assume to be the manager was running around tho and asked me what I got, to which I said "the big mac grinch meal" and he said ok. (i think we was stressed because they were out of the boxes) I got my food and my friend got a quarter pounder with cheese but subbed the bun for the one without sesame seeds because he's allergic. when it came out, however, they hadn't put any of the normal condiments on they normally do and when we told the manager guy (or at least who i assume to be the manager) he was really cool about it and fixed the order, giving us the correct sandwich for free. overall a great place, and the black lady at the register was really nice.
- BDBill DanielsDec 3, 20251.0Horrible location. Been here a handful of times, and every time, wrong or missing items. Ordered a few times through Uber eats, same result. Stay away, stay far, far away.
- RGRel GilDec 2, 20255.0Shout out to Nick! Our Dasher stole our food and Nick had our order remade. Thank you Nick for understanding and being so nice 😊
Frequently Asked Questions About McDonald's
What are the regular dining hours for this McDonald's location?
This McDonald's in Frankfort, IL is open daily from 6:00 AM to 9:00 PM.
What are the delivery hours for McDonald's at 21011 S Lagrange Road?
Delivery is available from 5:00 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.
Does this McDonald's location offer drive-thru services and what are its hours?
Yes, it has a drive-thru open daily from 5:00 AM to midnight, except on Fridays and Saturdays when it stays open until 1:00 AM.
What ordering options are available for customers at this McDonald's?
Customers can order via curbside pickup, delivery, same-day delivery, and no contact delivery, plus mobile ordering through the McDonald's app.
What payment methods does this McDonald's location accept?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Where can I find the menu for this McDonald's?
The full menu is available online at https://www.mcdonalds.com/us/en-us/full-menu.html.
What is the address and main contact phone number for this McDonald's?
It is located at 21011 S Lagrange Road, Frankfort, IL 60423. The main phone number is +1 815-469-6300.
Which nearby restaurants can I visit before or after dining at McDonald's on S Lagrange Road?
You can visit Palermo's of 63rd for Italian pizza, Buenas Nachos for Mexican food, Rising Sun for Chinese cuisine, or Noodles & Company for fast casual dining.
Are there fitness and wellness centers close to McDonald's for a workout before grabbing a meal?
Yes, Orangetheory Fitness Frankfort is nearby for boot camp and fitness classes, and Athletico Physical Therapy offers physical and occupational therapy services.
Where can I find coffee or quick snacks near this McDonald's location?
Starbucks coffee shops are nearby for coffee and smoothies, and Jersey Mike's Subs offers sandwiches if you want an alternative quick bite.