Dunkin'

3.7
335 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Frankfort, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
20551 S Lagrange Rd, Frankfort, IL
60423, United States

Hours

Reviews

3.7
335 reviews
5 stars
152
4 stars
71
3 stars
33
2 stars
14
1 star
65

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customer experiences with service are mixed; while some staff are praised for being friendly and efficient, others are reported as rude and unhelpful.

Food Quality

Many customers express dissatisfaction with the quality of food, particularly donuts and sandwiches, citing issues like staleness and incorrect orders.

Cleanliness

The store's cleanliness is frequently criticized, with reports of dirty interiors and unsanitary conditions.

Drive-Thru Issues

The drive-thru has been noted for long wait times and infrastructure problems, including potholes that have caused vehicle damage.

Inconsistent Experience

Overall customer experiences vary significantly depending on the time of day and staff on duty, leading to inconsistent service and product quality.
  • WS
    Wulfgar Solbjorn
    Nov 3, 2025
    1.0
    This location has ruined more food than I can total up. You will be served half-assed cold sandwiches with old ingredients here because the staff don't care about your experience. Only how you're inconveniencing them by making them do things. Also the interior of this store is almost always dirty.
  • SS
    Samuel Stevens
    Feb 23, 2025
    1.0
    Avoid the drive-thru unless you have an off-road vehicle. A giant separation between the concrete slab and pavement (not visible) will cause your vehicle to bottom out leaving the pickup window. Heard the vehicle behind us bottom out too. Has to have damaged hundreds of cars at this point. The one-star is entirely due to damage to my vehicle (scraped frame and bumper panels). Management, put up a warning sign or fix your crumbling infrastructure already.
  • DR
    Danny Rehm
    Nov 21, 2016
    5.0
    I got 4 donuts for $1! Five stars!!

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Frankfort, IL?

Dunkin' in Frankfort, IL is open Monday to Friday from 4:00 AM to 8:00 PM, Saturday from 4:00 AM to 7:00 PM, and Sunday from 5:00 AM to 7:00 PM.

What kind of food and drinks does Dunkin' offer?

Dunkin' offers coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of baked goods, including seasonal beverages like the Cookie Butter Cloud Latte and Peppermint Mocha.