Many customers reported poor service, including long wait times, inattentive staff, and incorrect orders.
Food Quality
While some enjoyed the food, others criticized the portion sizes, temperature, and overall quality, with complaints about wings being small and overcooked.
Staff Performance
Feedback varied on staff performance; some praised individual servers for their attentiveness, while others noted rudeness and lack of professionalism from management.
Cleanliness Concerns
Several reviews mentioned cleanliness issues, particularly in the bathrooms and overall restaurant environment.
Positive Experiences
Despite the negative feedback, there were numerous positive comments about specific staff members and enjoyable dining experiences.
DD
Daniah D
1 day ago
2.0
The food was good ! The waiter was sweet but the issue with them young lady’s as soon u walk in their attitude sucks , the wait and them food runners are not the best either they don’t know what they’re doing, plus the tables were sticky and dirty and some other tables were not buss down or clean and they just standing and talking , our waitress was really nice . Need better management .
HN
Hanh Nguyen
2 days ago
1.0
Placed a mobile order for pick up at 6:50pm and had to wait over an hour for the pick up. Worst service ever!!!!
MW
Michael Williard
Nov 2, 2025
4.0
We were there today and the staff was excellent and took good care of us.
RJ
Ron Jancaric
Oct 31, 2025
1.0
Absolutely horrible service it took 25 minutes to just get the pops also server never asked if we needed refills chicken sandwich came out like it was cooked in the microwave. Doubt I will be returning anytime soon nobody in here and acting like it was busy. Saw waiter standing and talking when we sat took a seat and it took him 35 minutes to take our order unbelievable
Frequently Asked Questions About Buffalo Wild Wings
What type of food does Buffalo Wild Wings in Frankfort, IL specialize in?
Buffalo Wild Wings offers award-winning Buffalo, New York-style wings with a choice of 26 sauces and seasonings.
Where is Buffalo Wild Wings located in Frankfort, IL?
It is located at 20596 South Lagrange Road, Frankfort, IL 60423.
What are the operating hours of Buffalo Wild Wings in Frankfort?
The restaurant is open from 11:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 11:00 AM to midnight on Friday and Saturday.
Is Buffalo Wild Wings in Frankfort open for takeout orders?
Yes, Buffalo Wild Wings is categorized as a takeout restaurant in addition to being a sports bar and chicken wings restaurant.
How can I contact Buffalo Wild Wings in Frankfort?
You can reach them by phone at +1 815-806-2223.
Does Buffalo Wild Wings have a website for the Frankfort location?
Yes, their website for this location is https://www.buffalowildwings.com/locations/us/il/frankfort/20596-s--lagrange-road/sports-bar-422/
Are there other dining options near Buffalo Wild Wings in Frankfort?
Yes, nearby dining options include Lumes Pancake House, Culver's, Dancing Marlin seafood restaurant, and Sweet Frog for frozen yoghurt and ice cream.
What nearby places can help with financial services when visiting Buffalo Wild Wings?
Nearby you can find the Bank of America Financial Center and Bank of America ATM for financial services.
Are there family-friendly or pet services near Buffalo Wild Wings?
Yes, Frankfort Animal Clinic, Groomingdales Pet Salon, and Alsip Home & Nursery provide pet-related services nearby, which can be convenient if visiting with pets.
How can the nearby places be helpful for someone spending a day around Buffalo Wild Wings in Frankfort?
Visitors can enjoy breakfast or brunch at Lumes Pancake House before their meal, visit Dancing Marlin for seafood afterwards, or grab a coffee and donut at Dunkin' nearby. Access to financial services and pet care facilities also make the area convenient for various needs.