Wendy's

Reviews

• RR

  Ramon Rubin

  Nov 7, 2025
  1.0
  No receipt, Burgers are bland. Fries are bland. Maybe they ran out of salt. I like Wendy's but today it is BAD.
• AD

  Ashley Dombrowski

  Nov 5, 2025
  1.0
  To Whom It Concerns, On November 5, 2025, I was forced to waste my time, money, and patience at your 1362 US 12 FOX LAKE location after manager Phil explicitly instructed me to return for a full replacement of a $51.77 order that was never delivered correctly. I complied. Phil was conveniently “on vacation.” The replacement manager (name unknown, female, shift lead or to give me her name . ) refused to honor Phil’s commitment, spoke Spanish in front of me to exclude me from the conversation, and declared outright: “I’m not going to do anything about it.” This is not “customer service.” This is theft by deception and blatant disrespect. Facts (non-negotiable): 1. I paid $51.77 for food I never received as promised. 2. Manager Phil guaranteed replacement. 3. The acting manager ignored corporate policy, refused verification, and escalated rudeness. 4. Staff spoke in Spanish to mock and sideline a paying customer. 5. I left with nothing after two separate trips. I demand the following within 5 business days: • Full refund of $51.77 to my original payment method. • $51.77 credit loaded to my Wendy’s app as compensation for wasted time and fuel. • Written confirmation that this location’s management has been disciplined and retrained on: • Honoring verbal commitments between shifts • Zero tolerance for language exclusion in customer-facing interactions • Basic respect • Direct call from the district manager (name and number required) to confirm these actions. Failure to comply will leave me no choice but to: • File a formal complaint with the Ohio Attorney General’s Consumer Protection Division • Dispute the $51.77 charge with my bank • Amplify this experience across review platforms, social media, and local news I have receipts, timestamps, and witnesses. Do not make me use them.
• MV

  Mauricio Vides

  Nov 4, 2025
  1.0
  Ketchup is being charged by Artie the manager, in a time that other restaurants are giving away free meals because of the EBT situation, Wow! I don't usually make reviews but I have to about this one Arti the manager has the worst attitude that one could possibly have in any business. I place a mobile order I wait about 5 minutes before going in. I go in and I noticed that their busy making drive-thru orders not paying attention to the front or what I noticed my receipt still being on the machine. This goes on for another Solid 2 minutes until I get noticed and the guy comes up and asks me what I want and I tell him I'm here for my mobile order and only then does he notice that the ticket is on the machine, tell me the order is not ready yet I tell him know the order hasn't even been started but that's why I came in to make sure you guys started. He clearly didn't like the sound of the truth and puts on the meanest face and attitude from there on the drink he was supposed to make me is hastily made with about half an inch below the brim am I supposed to get my food made out of sight. McKinley ask him for some barbecue cups and he tells me that each one is 54 cents so then I asked him for a handful of ketchup he hands me three I reiterate a handful and then he threatens that he's going to charge me for more ketchup says they got a charge for everything now I walk away at the Ridiculousness of that statement. Soured my whole morning, made me lose my appetite, enough to go back and ask him his name cuz that kind of attitude and behavior needs to be curbed and that boy needs retraining or repositioning to a lower level.
• JS

  Jim Strang

  Oct 30, 2025
  1.0
  The fries are cold and stale.In the bun was stale and hard. I was in a hurry.I should have checked my food
• KS

  Ken S

  Oct 28, 2025
  5.0
  Wendy's is one of my go to places when craving a burger. The quality and taste is always consistent.

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