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McDonald's

3.5
(1204 reviews)

Business Details

40 S Rt 12, Fox Lake, IL
60020, United States
(847) 973-7530
http://www.mcdonalds.com/

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable
  • Kid friendlyAvailable

Location

McDonald's
40 S Rt 12, Fox Lake, IL
60020, United States

Hours

Reviews

3.5
1,204 reviews
5 stars
450
4 stars
226
3 stars
217
2 stars
76
1 star
235

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times for orders.

Order Accuracy

Many customers reported issues with incorrect orders and missing items, particularly in the drive-thru.

Food Quality

Several reviews mentioned cold or poorly prepared food, with complaints about stale items and incorrect preparation.

Cleanliness

Some customers noted cleanliness issues, including trash in the dining area and unsanitary conditions.

Staff Friendliness

While some reviews praised friendly staff, many others reported rude behavior and lack of attentiveness.
  • BW
    Bai Wal
    5 days ago
    1.0
    Waited 10 minutes for chicken nuggets and fries and actually had to go get it at the front. Then went back to the counter because the food was cold. Four to five employees just looked and didn’t attempt to resolve the matter. lol. Probably no hablo English, tho this is America. Ridiculous.
  • JS
    Justin Silva
    Feb 14, 2026
    1.0
    I come to this McDonald’s every single day of the work week! Literally EVERY DAY! I work at a dealer right down the street and I work Monday-Saturday. Never been rude to anyone. As a matter of fact I have always praised them! Today a guy that is at the drive thru every day decided he wanted to be completely disrespectful for no reason! I ordered a mocha Frappe and the lid popped off when I went to set my drink in my cup holder splashing the drink on my council. I politely asked for a different lid because upon looking at it it was split on one side. The guy flat out told me NO! And he wasn’t polite or anything. Just NO !” I was like forreal I can’t have a different lid” while trying to show him the split and he doubled down and tripled down Rude as hell! So I asked for a manager! A young lady came to the window and apologized and said that’s how McDonald’s had been sending the lids and I showed her the split, she then gave me a different lid. Then the guy that was still standing right there said “BYE” rude as hell! Antagonizing me…now I know it mean a damn thing to anyone there but I just lost a family member and today is literally my first day back at work in almost a week! I told the immature young child he didn’t need to act like that and he repeated BYE, BYE BYE AND SHOOED ME AWAY WITH HIS HANDS! That is UNACCEPTABLE BEHAVIOR!!! I work in customer service every day. And in the auto industry we deal with some of the WORST DISRESPECT YOU CAN IMAGINE!! I have never spoken to a customer or treated a customer like that!! Now I can never go to this restaRant again because I’m always gonna worry he is going to mess with my food or drinks! You guys should maybe hire a MAN instead of a little boy! Men don’t conduct themselves in such a manner!
  • TS
    Tyler Steif
    Feb 9, 2026
    5.0
    Good
  • LM
    Linda Matheson
    Jan 23, 2026
    4.0
    Always forget something I ordered. I need to check before I drive away
  • RH
    Richard Hillside
    Jan 7, 2026
    4.0
    Tasted like McDonald's

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location in Fox Lake, IL?

This McDonald's in Fox Lake, IL operates 24 hours a day, 7 days a week.

Does this McDonald's offer delivery and what are the delivery hours?

Yes, delivery is available 24/7 at this McDonald's location.

Brand Certified Facts from McDonald's

This information is certified by McDonald's and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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