Business Details
About
Fast Food RestaurantHot Dog RestaurantPortillo's Hot Dogs
Welcome to Portillo’s at 7740 W Roosevelt Road! Dive into the authentic taste of Chicago Street food at our 50s Diner themed restaurant, just 1.2 miles from North Riverside Park Mall. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
5,566 reviews
5 stars
3,230
4 stars
1,090
3 stars
469
2 stars
232
1 star
545
What are people saying?
AI-generated from recent customer reviews
Food Quality
While many customers enjoyed the food, there were several complaints about incorrect orders, cold items, and food not being fresh.
Service Issues
Numerous reviews highlighted slow service, disorganization, and rude staff, leading to a frustrating experience for many customers.
Cleanliness
Several customers noted that the restaurant was dirty, particularly the restrooms, which detracted from their overall experience.
Positive Experiences
Despite the issues, some customers praised the friendly staff and enjoyable atmosphere, indicating that there are positive experiences to be had.
- DADiana Aranda5 days ago4.0The fries could’ve been cooked just a little more but the burger was delicious!!! Perfect size/portion!!!
- WSWarren Santora6 days ago5.0This was my first time trying out this location. The food was absolutely awesome and the service was equally amazing. I just started working out of the Chicago area and I can promise you I will return to this location very soon...
- CNCathy NoriniDec 27, 20252.0Ordered a hot dog without onion, sport peppers and relish, got it without pickle, onions and mustard! They never seem to get it right. Looked at receipt it was correct there.
- MNMatthew NewvilleDec 23, 20251.0I have orders take forever or get lost multiple times at this Portillos. The staff make excuses for the lost or delayed orders, but this happens too often. To be clear, I am comparing to other Portillos locations and similar restaurants.
- LGLeah GarciaDec 15, 20255.0This is the first time that I have been here since they remodeled/added more dining space. I think it's a much nicer/cleaner restaurant now and the staff is very friendly! The food was delicious! We had a big dine in group order and everything was perfect! We used one of the four ordering kiosks which were very easy and fast to use. You can also order with a person at the counter.
Frequently Asked Questions About Portillo's Forest Park
What are Portillo's Forest Park's regular operating hours?
Portillo's Forest Park is open daily from 10:00 AM to 1:00 AM.
Does Portillo's Forest Park offer a drive-through service?
Yes, Portillo's Forest Park has drive-through hours from 10:00 AM to 1:00 AM every day.
What types of food and specialties can I find at Portillo's Forest Park?
You can enjoy Chicago street food, including char-broiled burgers, Italian beef sandwiches, Chicago-style hot dogs, fresh chopped salads, and their famous chocolate cake shake.
Does Portillo's Forest Park provide catering and delivery services?
Yes, they offer convenient delivery and catering options to bring their Chicago favorites right to your door.
Is Portillo's Forest Park family-friendly and accessible?
Yes, the restaurant welcomes families, has wheelchair accessible entrances, parking, seating, and restrooms, and provides high chairs for children.
What payment methods are accepted at Portillo's Forest Park?
They accept American Express, Discover, MasterCard, and Visa credit cards; debit cards are also accepted. They do not require cash only payments.
Can I order Portillo's Forest Park menu items online?
Yes, you can view the menu and place your order online through their official ordering site.
What nearby places can I visit before or after dining at Portillo's Forest Park?
You can visit North Riverside Park Mall, which is about 1.2 miles away, or enjoy a drink at McGaffer's Saloon nearby.
Are there convenience stores or gas stations close to Portillo's Forest Park?
Yes, there is a 7-Eleven convenience store and an Exxon gas station near Portillo's Forest Park which can be convenient for quick shopping or refueling.
Where can I find automotive services near Portillo's Forest Park?
Nearby automotive services include Hawk Chrysler Dodge Jeep Ram Fiat, Hawk Fiat dealerships, and Caliber Collision for repair and auto body work.