Business Details
About
Fast Food RestaurantHot Dog Restaurant
Welcome to Portillo’s at 7740 W Roosevelt Road! Dive into the authentic taste of Chicago Street food at our 50s Diner themed restaurant, just 1.2 miles from North Riverside Park Mall. Savor our char-broiled burgers, Italian Beef Sandwiches, iconic Chicago-style hot dogs, and fresh chopped salad. Don’t miss out on our famous chocolate cake shake to top off your meal. Open late and designed for family-friendly dining, Portillo’s is the ultimate spot for delicious fast food in a fun atmosphere. Plus, we offer convenient delivery and catering options to bring our Chicago favorites right to your door. We look forward to seeing you!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- DebitAvailable
Location
Hours
Reviews
4.1
5,536 reviews
5 stars
3,214
4 stars
1,084
3 stars
467
2 stars
230
1 star
541
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported long wait times, disorganization, and incorrect orders, leading to frustration with the service.
Food Quality
While many enjoyed the food, there were consistent complaints about dry sandwiches, cold items, and missing ingredients.
Cleanliness
Several reviews highlighted the need for better cleanliness, particularly in the bathrooms and dining area.
Positive Experiences
Despite the issues, many customers praised the food quality and some staff members for their friendly service.
Atmosphere
The retro decor was appreciated by some, but others found the overall environment uninviting due to cleanliness concerns.
- ONOctavia NeylandNov 15, 20252.0I ordered pickup & order was ready when I got there. I was eating a little after I got home & as I was eating my fries with a cup of cheese I noticed to strands of hair. I probably won't be eating at this location again.
- SLSonia-Rose LyleNov 14, 20255.0Quick and easy pick up process Delicious Italian beef sandwich and chocolate cake shake 😁
- MRMiguel RomeroNov 9, 20252.0They hadn't let me down before, but who the hell puts CHEESE on the Italian beef and omits the hot gardinara? I don't know who prepared my order, but I just want to tell you that I hate you with every fiber of my being.
- FPFreddy PadillaNov 3, 20251.0It took 30 minutes to get an order that I placed online. The employee “Barbara” is very unhelpful. Horrible attitude. Kept sending me to the pickup counter to get my food and she end up having my order. A disorganized mess would be a perfect way to describe this place. Last time I’m visiting this chain.
- BABalta AguilarNov 3, 20251.0On the website said our food supposed to be ready at 4:08, we arrived to the place at 4:30. Our food wasn’t ready until 5!!! The lady over there was only telling us to go from one spot to other. What kind of place do that?! Doing the online order in the order they want or what? Never coming to this location again. Many of other people with online orders was having the same issues. Terrible service
Frequently Asked Questions About Portillo's Forest Park
What are Portillo's Forest Park's regular operating hours?
Portillo's Forest Park is open daily from 10:00 AM to 1:00 AM.
Does Portillo's Forest Park offer a drive-through service?
Yes, Portillo's Forest Park has drive-through hours from 10:00 AM to 1:00 AM every day.
What types of food and specialties can I find at Portillo's Forest Park?
You can enjoy Chicago street food, including char-broiled burgers, Italian beef sandwiches, Chicago-style hot dogs, fresh chopped salads, and their famous chocolate cake shake.
Does Portillo's Forest Park provide catering and delivery services?
Yes, they offer convenient delivery and catering options to bring their Chicago favorites right to your door.
Is Portillo's Forest Park family-friendly and accessible?
Yes, the restaurant welcomes families, has wheelchair accessible entrances, parking, seating, and restrooms, and provides high chairs for children.
What payment methods are accepted at Portillo's Forest Park?
They accept American Express, Discover, MasterCard, and Visa credit cards; debit cards are also accepted. They do not require cash only payments.
Can I order Portillo's Forest Park menu items online?
Yes, you can view the menu and place your order online through their official ordering site.
What nearby places can I visit before or after dining at Portillo's Forest Park?
You can visit North Riverside Park Mall, which is about 1.2 miles away, or enjoy a drink at McGaffer's Saloon nearby.
Are there convenience stores or gas stations close to Portillo's Forest Park?
Yes, there is a 7-Eleven convenience store and an Exxon gas station near Portillo's Forest Park which can be convenient for quick shopping or refueling.
Where can I find automotive services near Portillo's Forest Park?
Nearby automotive services include Hawk Chrysler Dodge Jeep Ram Fiat, Hawk Fiat dealerships, and Caliber Collision for repair and auto body work.