Chipotle Mexican Grill

2.8
438 reviews
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About

Mexican Restaurant
Chipotle Harlem & Madison is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Location

Chipotle Mexican Grill
7201 Madison St, Forest Park, IL
60130, United States

Hours

Reviews

2.8
438 reviews
5 stars
117
4 stars
65
3 stars
38
2 stars
54
1 star
164

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported unsanitary conditions, including dirty tables, overflowing trash, and unclean food prep areas.

Service Quality

Numerous reviews highlighted poor customer service, including rude staff, slow service, and incorrect orders.

Food Quality

Customers frequently mentioned issues with food quality, including undercooked items, small portion sizes, and missing ingredients.

Staffing Issues

Many reviews pointed out that the location is often understaffed, leading to long wait times and inadequate service.
  • BS
    Brian Salmon
    5 days ago
    1.0
    3rd time in the past couple of months that they could not get our order right. I will look elsewhere to order food.
  • MR
    Maliyah Randle
    6 days ago
    1.0
    If I could give 0 stars, I absolutely would!! I stood in line for 10 minutes, could be worse, only to be told there's no steak and I could wait 4 minutes for some to be done. I come back up 8 minutes later, to be told it would take another 10 minutes. I am on my lunch break as an EMT, I cant afford 10 minutes. If they had told me, there would be no steak for the next 15 minutes, I would have chosen another restaurant. Instead they wasted my time.
  • ES
    Eddie Sell
    Dec 17, 2025
    4.0
    Pretty good. Just my 1st time there.
  • DB
    Diamond Beal
    Dec 1, 2025
    1.0
    I ask my grandma to get me some food while she out I ask her to get me both rice they barely gave me brown rice when I ask for both they only gave me white rice they gave me about 6 pieces of steak I ask for corn they gave me a very little I ask for queso no queso I ask for cheese they barely put cheese on it’s.btw I ask for double meat
  • MP
    Mr paws
    Nov 27, 2025
    5.0
    This chipotle used to be mid but know I tihink they have new workers and this girl I see is always cleaning the tables and windows and having everything restock, even the the drink restock and having the floor sweep! If it wasn’t for her I’m not sure if the store would it have been the same !

Frequently Asked Questions About Chipotle Mexican Grill

What type of food does Chipotle Mexican Grill at Harlem & Madison serve?

Chipotle Mexican Grill offers a customizable menu featuring burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced ingredients.

What are the opening hours for Chipotle Mexican Grill in Forest Park, IL?

The restaurant is open daily from 10:30 AM to 10:00 PM.