Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,101 reviews
5 stars
479
4 stars
257
3 stars
189
2 stars
57
1 star
119
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor customer service, including rude staff and long wait times.
Food Quality
Numerous reviews highlighted issues with food quality, including cold and old food, incorrect orders, and unsanitary conditions.
Cleanliness
Several customers noted that the restaurant was dirty, with sticky floors and unclean restrooms.
Order Accuracy
Frequent complaints about incorrect orders and missing items were mentioned, indicating a lack of attention to detail.
Positive Experiences
Despite the negative feedback, some customers praised specific staff members and had positive experiences with food quality and service.
- DADavid AkemanJan 1, 20261.0The manager almost hit my truck while she was backing out
- MAMichael A.Dec 23, 20251.0I am writing to formally complain about a very disappointing experience at the Popeyes Chicken location in Fairview Heights on December 23, 2024. I arrived at approximately 7:16 p.m. and placed my order with a manager wearing a green shirt, as no one was standing at the counter. I ordered a spicy chicken sandwich with fries and a Pepsi using a code. The person I was with ordered chicken tenders and fries. After waiting until approximately 7:40 p.m., I approached the counter to ask about my order. The manager on duty stated that they had not had chicken all day and asked who had taken the order. I informed her it was the manager wearing the green shirt. I finally received a refund however the ticket read classic chicken sandwich with potatoes and gravy and a Pepsi. Again I ordered a spicy chicken sandwich, fries and a Pepsi. At that time, my companion was still waiting for his food. When he finally received it and began eating, the chicken tenders were old and dried out, and the fries were cold. While we were still in the restaurant, the manager was yelling at the crew behind the counter, stating they needed a better system and should be serving customers in the order they arrive. Despite ordering earlier, at least six other customers received their food before we did. This experience raised serious concerns regarding customer service, order accuracy, and food quality. I am also concerned about food safety given the condition of the food served. Due to this experience, I will not be returning to this location. I hope this matter is taken seriously and addressed appropriately. Hate that Chicken from Popeyes.
- TSTony SmithDec 8, 20253.0Got the new chicken Tendys today. They were ok. I won't get them again as their burgers and chicken Sammie as better.
- SNSuzette NewmanDec 7, 20255.0Hot and fresh?
- WKWendy KNov 11, 20252.0Waited 3rd in line in lobby for almost 10 minutes without 1 employee coming to take an order. They do not value the customer.
Frequently Asked Questions About Wendy's
Is Fairview Heights Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the Fairview Heights Wendy's?
This Wendy's is open daily from 6:30 AM. Monday to Thursday and Sunday it closes at midnight, while on Friday and Saturday it stays open until 1 AM.
Does the Fairview Heights Wendy's offer drive-thru service?
Yes, the drive-thru is available every day starting at 6:30 AM. Closing times match the restaurant hours: midnight most days and 1 AM on Fridays and Saturdays.
Can I order Wendy's delivery near Fairview Heights, IL?
Delivery is available through the Wendy's app or website at order.wendys.com. Enter your address to check if delivery service is offered in your area.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can choose from breakfast combos, sandwiches, coffee, and sides via the Wendy's app or website at order.wendys.com.
How can I provide feedback or contact the Fairview Heights Wendy's?
You can reach the Customer Care team via live chat or phone at 888-624-8140. To contact this location directly, call (618) 628-6984, or fill out the Wendy's Customer Satisfaction Survey online.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there any nearby fast food restaurants close to Wendy's in Fairview Heights?
Yes, nearby fast food restaurants include McDonald's, Chick-fil-A, and another Wendy's location, making it easy for customers to compare or grab a quick bite in the area.
What nearby dining options are available other than Wendy's?
Other nearby dining options include Ponderosa Steak House, Smoothie King, Quiznos, Smokey Bones Bar & Fire Grill, Chili's Grill & Bar, LongHorn Steakhouse, Chipotle Mexican Grill, and Atomic Wings Fairview Heights, offering a variety of cuisines for customers to enjoy before or after visiting Wendy's.
Are there convenient services near Wendy's for automotive needs?
Yes, nearby automotive services include Tire Choice Auto Service Centers, Auto Tire Car Care Centers, and Midas, useful for quick vehicle maintenance while grabbing a meal.
Can I get Wendy's menu and place an order online?
Yes, you can view the menu at menu.wendys.com and place orders online at order.wendys.com or via the Wendy's mobile app for pickup or delivery where available.