Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.8
1,094 reviews
5 stars
475
4 stars
256
3 stars
188
2 stars
57
1 star
118
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some employees are friendly while others are reported as rude and unprofessional.
Order Accuracy
Frequent issues with incorrect orders and missing items, leading to customer frustration.
Food Quality
Inconsistent food quality; some customers received fresh and hot meals, while others reported cold or old food.
Drive-Thru Efficiency
Drive-thru service is often fast, but there are complaints about long wait times during busy periods.
Cleanliness
Concerns about cleanliness in the dining area and restrooms, with reports of sticky floors and unkempt facilities.
- WKWendy KNov 11, 20252.0Waited 3rd in line in lobby for almost 10 minutes without 1 employee coming to take an order. They do not value the customer.
- FMFosta MikeNov 5, 20255.0The Davis doubles or very good
- TTTori TackettAug 30, 20252.0Haven't been here in 8 years. But now I see there’s a reason. Little girls at the drive through treated us like we were dumb when they messed up our order. Manager came in and asked to see our bags since we were “missing everything” and came back to ask if there were any more bags we were holding onto. Why would we lie? I was missing the fries, ranch, nuggets and burger… and my baked potato wasn’t cooked all the way- it was stiff and hard. I broke my plastic knife. Yes they eventually got my stuff right but as someone who worked in a fast food drive through- this is by far the worst experience I’ve had and it was very unprofessional and unnecessary. Don’t waste time going to this particular location because they do not treat their customers right even when we weren’t being rude or had any attitude.
- MHMike HillAug 26, 20253.0Alright
- WBWendy BallhurstAug 23, 20255.0I just went to the drive up. The food is always hot. That's what I like about Wendy's. I think it's cooked fresh.
Frequently Asked Questions About Wendy's
Is Fairview Heights Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Fairview Heights, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Fairview Heights, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (618) 628-6984.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Fairview Heights Wendy’s serve breakfast?
Yes, this Wendy’s location in Fairview Heights, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the Fairview Heights Wendy's?
This Wendy's is open daily from 6:30 AM. Monday to Thursday and Sunday it closes at midnight, while on Friday and Saturday it stays open until 1 AM.
Does the Fairview Heights Wendy's offer drive-thru service?
Yes, the drive-thru is available every day starting at 6:30 AM. Closing times match the restaurant hours: midnight most days and 1 AM on Fridays and Saturdays.
Can I order Wendy's delivery near Fairview Heights, IL?
Delivery is available through the Wendy's app or website at order.wendys.com. Enter your address to check if delivery service is offered in your area.
Does this Wendy's location serve breakfast?
Yes, breakfast is served. You can choose from breakfast combos, sandwiches, coffee, and sides via the Wendy's app or website at order.wendys.com.
How can I provide feedback or contact the Fairview Heights Wendy's?
You can reach the Customer Care team via live chat or phone at 888-624-8140. To contact this location directly, call (618) 628-6984, or fill out the Wendy's Customer Satisfaction Survey online.
What payment methods are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Are there any nearby fast food restaurants close to Wendy's in Fairview Heights?
Yes, nearby fast food restaurants include McDonald's, Chick-fil-A, and another Wendy's location, making it easy for customers to compare or grab a quick bite in the area.
What nearby dining options are available other than Wendy's?
Other nearby dining options include Ponderosa Steak House, Smoothie King, Quiznos, Smokey Bones Bar & Fire Grill, Chili's Grill & Bar, LongHorn Steakhouse, Chipotle Mexican Grill, and Atomic Wings Fairview Heights, offering a variety of cuisines for customers to enjoy before or after visiting Wendy's.
Are there convenient services near Wendy's for automotive needs?
Yes, nearby automotive services include Tire Choice Auto Service Centers, Auto Tire Car Care Centers, and Midas, useful for quick vehicle maintenance while grabbing a meal.
Can I get Wendy's menu and place an order online?
Yes, you can view the menu at menu.wendys.com and place orders online at order.wendys.com or via the Wendy's mobile app for pickup or delivery where available.