Jimmy John's

3.7
181 reviews

About

Sandwich Restaurant

Location

Jimmy John's
5200 N Illinois St, Fairview Heights, IL
62208, United States

Hours

Reviews

3.7
181 reviews
5 stars
90
4 stars
32
3 stars
12
2 stars
14
1 star
33

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers reported inconsistent food quality, with some sandwiches being fresh and delicious while others were poorly made or incorrect.

Service Issues

Numerous reviews highlighted poor customer service, including rude staff, incorrect orders, and difficulty reaching the store by phone.

Speed of Service

While some customers praised the speed of service, many others experienced long wait times and delays in both pickup and delivery.

Cleanliness

Several reviews mentioned cleanliness issues within the store, with dirty tables and unsanitary conditions noted.

Order Accuracy

A significant number of customers reported issues with order accuracy, including missing items and incorrect sandwich preparations.
  • EC
    Elizabeth Campbell
    Oct 3, 2025
    2.0
    Missing the inside of my bread? I knew it didn’t taste good but didn’t know why
  • JO
    Joel Ortwerth
    Oct 1, 2025
    5.0
    These guys always make great food, won’t ever stop going here
  • CB
    Christina Battles
    Sep 30, 2025
    5.0
    I do not live near here, but had ordered a catering for delivery. The location was out of the distance, but the people there were very accommodating & friendly!
  • CH
    Cindy Howard
    Sep 22, 2025
    1.0
    Picked up lunch for me and my Granddaughter, per-her request. She got a #6, I got a #4 just the sandwiche, mine was disgusting, a huge waste of money. I won't be eating there again, she may request, lunch from there again but I however will not!!!! If I could bring mine back for a refund, I definitely would but not something I would do! Service, however is awesome, lovely crew! Jimmy John's step up!!
  • MD
    Mick Dundee
    Aug 24, 2025
    4.0
    Good food. Good service