Business Details
About
Mexican Restaurant
Chipotle Fairview Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Details
- TakeoutAvailable
Location
Hours
Reviews
3.7
1,530 reviews
5 stars
695
4 stars
301
3 stars
161
2 stars
102
1 star
271
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple reviews highlighted the restaurant's unsanitary conditions, including dirty tables and floors.
Customer Service
Customers frequently reported rude and dismissive staff, with many expressing dissatisfaction with the service quality.
Food Quality
There were numerous complaints about inconsistent food quality, including undercooked rice, stale chips, and small portion sizes.
Order Accuracy
Many customers experienced issues with incorrect orders, missing items, and poor handling of online orders.
Overall Experience
Overall, the location received a mix of positive and negative feedback, but many customers expressed disappointment and a lack of desire to return.
- KMKamron MorganNov 15, 20255.0The quality can vary a bit from day to day but when they get it right, it’s tough to beat. I usually get a burrito and soda and I have to emphasize that their soda is exceptional when the machine is functioning correctly. Also, if you’re looking to maximize your portion sizes I recommend ordering in person as they tend to put slightly less food in the online orders.
- AMAndrew MurphyNov 15, 20255.0Best staff, best service, best portions, best fountain drinks, best everything!! Best chipotle I’ve ever been to in my whole life
- AFAndrea FreitagOct 29, 20251.0I went in to Chipotle-no one in front of me no one behind me. I order a big cheese quesadilla the worker tells me I have to order that online if I want that…mind you I just ordered two kids meals with little cheese quesadillas and they made them in front of me no problem. In what world does that make any sense?!?! Oh and the chips are stale and the quality control is awful. Someone call corporate all Chipoltes need a lot of help kind of like their stock that plummeted today! The manager here needs to call corporate and beg them to get their stuff together nationwide.
- RWRyan WardOct 25, 20251.0This store must be the worst ran chipotle in the area. I’m greeted by an extremely rude lady assembling food, a very soiled lobby and not a clean table. I get it, there was a meal rush. But that’s no excuse to not see a table cleaned. On top of this, this same lady loaded my tacos with way too much stuff making it highly messy and was very rude to other staff on site including a kid who seemed to be new. I’ll be choosing Marion, Illinois from now on for my chipotle needs.
- VSVivienne SewaldOct 24, 20251.0This is hands down the WORST Chipotle I’ve ever been to. Don’t even waste your time here. You’ll wait 45+ minutes in line for small scoops, TERRIBLE customer service, and extremely mediocre Chipotle. So disappointing coming from other locations. Management clearly has no standards or control over their employees. Employees are using their phone in front of guests- which isn’t a huge deal- until you’re handling guests food and opting to not change gloves. Line of 20+ people and employees are ignoring guests, on their phones, and getting themselves soda. Just terrible honestly.
Frequently Asked Questions About Chipotle Mexican Grill
What are the operating hours of Chipotle Mexican Grill in Fairview Heights?
Chipotle Mexican Grill in Fairview Heights is open daily from 10:45 AM to 11:00 PM.
Where is Chipotle Mexican Grill located in Fairview Heights?
It is located at 6415 N Illinois St, Fairview Heights, IL 62208, USA.
What types of food does Chipotle Mexican Grill in Fairview Heights serve?
They serve customizable Mexican cuisine including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real food ingredients.
Does Chipotle Mexican Grill offer online ordering and delivery?
Yes, they provide in-store pickup and delivery services, and you can order online through their website or app.
How can I contact Chipotle Mexican Grill in Fairview Heights?
You can reach them by phone at +1 618-398-6655 or email at il.1055.fairviewhts@chipotle.com.
Is Chipotle Mexican Grill in Fairview Heights LGBTQ+ friendly?
Yes, the location welcomes LGBTQ+ customers.
Are there any nearby transit or shopping spots around Chipotle Mexican Grill in Fairview Heights?
Yes, nearby places include Mattress Firm and Lowe's Home Improvement, convenient for combining shopping with your meal.
Can customers visit nearby optometrists when dining at Chipotle in Fairview Heights?
Yes, LensCrafters and Reed Eye Care Center are nearby for eye care appointments before or after your meal.
What dining options are available near Chipotle Mexican Grill in Fairview Heights?
Other nearby restaurants include Chili's Grill & Bar, It's Just Wings, and McDonald's for additional dining choices.
Does Chipotle Mexican Grill in Fairview Heights offer catering services?
Yes, they offer catering and catering delivery services for events and gatherings.