Chipotle Mexican Grill

3.7
1541 reviews
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Business Details

6415 N Illinois St, Fairview Heights, IL
62208, United States
(618) 398-6655
https://locations.chipotle.com/il/fairview-heights/6415-n-illinois-st?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=1055
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About

Mexican Restaurant
Chipotle Fairview Heights is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
6415 N Illinois St, Fairview Heights, IL
62208, United States

Hours

Reviews

3.7
1,541 reviews
5 stars
700
4 stars
303
3 stars
161
2 stars
104
1 star
273

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted that the restaurant was consistently dirty, with overflowing trash cans and unclean tables.

Customer Service

Numerous customers reported rude and dismissive staff, with several instances of poor service and lack of attention to orders.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and inconsistent portion sizes, particularly with online orders.

Food Quality

While some customers enjoyed the food, there were frequent complaints about the quality, including stale chips and poorly cooked rice.

Overall Experience

The location received a mix of positive and negative feedback, but many customers expressed disappointment and indicated they would not return.
  • BO
    Brandon OG
    Dec 30, 2025
    1.0
    Worst chipotle I’ve ever been to in my life.
  • AP
    A P
    Dec 27, 2025
    5.0
    I received a gift card for Chipotle. Never have been; I was intimidated to go tbh. The staff Sat. 12/27 around 7:30 p.m. was friendly, and omg their burritos are HUGE. This is after I was almost done. 😂 I had a good experience. I suspect during peak times, the parking lot can be stressful. I lucked out.
  • HH
    Haley Hager
    Dec 26, 2025
    2.0
    Messed up my order and daughters completely. Order a side of chips and guac. Didn't even fill the bag up half way.Not worth the money .
  • JM
    Jeffery McGinnis
    Dec 22, 2025
    2.0
    Every table is dirty and all 7 trash cans ate over flowing. The food prep areas were a mess as well.
  • SS
    Sweets
    Dec 14, 2025
    4.0
    Ordered pickup online. Walked in to get said order after getting confirmation that it was ready and it wasn't on the shelf thing where it said it would be. Went over to where the door dash orders were thinking maybe it was in there and it wasn't. So got in line because no one was paying attention after getting up the register 15 minutes later I got my order because it was behind the counter. Why have a designated pick up location if you're not going to put it there.
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Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill in Fairview Heights?

Chipotle Mexican Grill in Fairview Heights is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Fairview Heights?

It is located at 6415 N Illinois St, Fairview Heights, IL 62208, USA.