Krispy Kreme

Reviews

• KS

  Kelly S

  Apr 19, 2026
  5.0
  So happy to have this experience for the 1st time. It was neat watching the donuts being made. It's unfortunate that the person that served us was not too friendly. The donut selection was great and so we're the donuts.
• AH

  Andrew Hall

  Apr 18, 2026
  2.0
  The donuts here are honestly the main reason people keep coming back they’re always fresh and taste great. But unfortunately, the customer service really needs improvement 😕. I called ahead to ask if they had any Valentine’s-themed donuts, and the woman on the phone simply said no. Later, while searching for another option for my son’s school, I noticed those exact specialty donuts were actually listed and available on Uber Eats 🤔📱. This isn’t the first time I’ve experienced something like this at this location. I decided to place an order anyway just to see what would happen - and of course, it was accepted and prepared. When I went to pick it up, no one greeted me, and I was completely ignored while standing there 🙄. One employee even walked right past me without saying a word. I had to stop her myself just to ask about my order. It’s disappointing because the food is great, but the lack of basic customer service makes the whole experience frustrating 😞.
• MB

  M B

  Apr 16, 2026
  1.0
  Worse location no matter zero or five cars they make you wait!! Horrible customer service skills, zero accountability i ordered three reg glaze took 4min 31 secs, thats horrible.
• CC

  Chazarocigars Chicago

  Apr 16, 2026
  1.0
  Terrible service, extremely slow. And I need to point out something very important!!!! They waste water in a brutal way! I was there for over half an hour, and the employees leave the taps running the entire time just to soak the blenders! They are destroying the planet by wasting water.
• NP

  Nik's POV

  Mar 29, 2026
  3.0
  Stopped in to grab the BOGO dozen for 16 cents and pick up some Easter donuts for the little ones. I can probably count on one hand how many times I’ve been to Krispy Kreme, so I was actually looking forward to this visit. I stood there for at least 5 minutes before being helped—and that was only after another customer pointed out that I had been waiting first. I wasn’t 100% sure what I wanted yet, so I was just trying to see what was available. I’m pretty reasonable and could tell they might’ve been a little overwhelmed—it was around 9pm on a Friday night. But honestly… there were 3 staff inside, maybe 2 cars in the drive-thru, and I was the only person in the store. What was supposed to be a fun little side quest with my niece and nephew—letting them pick out their own donuts—ended up feeling rushed and brushed off. For $25 a dozen, I expected a much more pleasant and welcoming experience.

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