McDonald's

3.8
902 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
9156 S Western Ave, Evergreen Park, IL
60805, United States

Hours

Reviews

3.8
902 reviews
5 stars
386
4 stars
206
3 stars
136
2 stars
61
1 star
113

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service; some praised friendly staff while others reported rudeness and disrespectful behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer frustration.

Food Quality

Inconsistent food quality; some customers received hot and fresh meals, while others reported cold or poorly prepared food.

Cleanliness

Concerns about cleanliness, particularly in the bathrooms and dining area, with some customers noting a need for better maintenance.

Drive-Thru Efficiency

Drive-thru service received mixed feedback; some found it fast and efficient, while others experienced long waits and order issues.
  • NC
    NL Collins
    Nov 14, 2025
    4.0
    Quiet time of day. Clean with no bad odor. The McRib was dry and the bun was hard for both meals we purchased. Staff was busy with drive thru.
  • KC
    kathy cunningham
    Sep 19, 2025
    1.0
    Went through drive thru on Tuesday 9/16/25 ordered 2 cheese burgers small fries large fries 4 pies 1 large sprite. Young lady ask me if I wanted a receipt i told her no. When i get to the next window after waiting behind the customer in of me for about 5min. I pulled up the young lady hands me the worng order I said to her that's not what I order. A manager came to the window very rude accuse me of lying about my order. Im a diabetic Needed to eat. They both left the window. The young lady came back.Try to hand me another order.That was not mine. I parked and went inside. I asked for the manager. This. Manager was so rude. She came back to the counter. Said to me in a very rude and dis respecting way. She was working on my order. She didn't say I apologize For your inconvenience. Or anything. am disabled and I'm a diabetic. I told her if I lied about my order. The first 2 orders she tried to give me I would have taken. Had to eat my blood sugar was low. the pie that I bite into had hair in it. I don't live in the area was visiting. But this McDonald's I would not visit again. Be very careful how you treat people no matter how they look. Food safety wear hair nets.
  • AA
    A L (Chi Al)
    Sep 1, 2025
    5.0
    Excellent... excellent service! My commendation to the owner/ manager of this location. I placed an order through the app and pulled into the pickup parking spot. Within minutes Ronaldo came jogging out with a huge smile, carrying my food. He was so pleasant that even when I asked for additional items (extra cups, straws, etc.), he went quickly and returned with the items, smiling and with the same energy as before. The food was hot and fresh. Especially the fries. For Me, if the fries at McDonald's are not hot and lightly seasoned with enough salt to taste, (but not too much), they aren't as good. These were PERFECT. This is hands down the best McDonald's I've visited in a long time. Thanks to Ronaldo and the other employees who gave me great service and freshly prepared food.
  • RH
    Roseanna Herrera
    Aug 22, 2025
    2.0
    Went through drive thru ordered two spicy snack wraps and a happy meal I was handed the happy meal and was told to pull forward so I did but there should have been no reason for me to pull forward for just two snack wraps right? You would think. Anyways car in front of me park and went in because clear orders were messed up so why would I add to that and risk my order being wrong I mean because it was only two wraps So not only does the lady hang out the drive thru shout at me with an attitude so the the one handing me my food sayin I wasn’t supposed to park where I was…. Okay because last time I check pulling up is pulling forward not around a corner
  • WC
    West Coast
    Jul 19, 2025
    1.0
    I never had a problem with this mcdonald's until I ordered a daily double meal. I took a couple of bites of my sandwich and pulled a long strand of brown hair out my mouth. It was disgusting I threw it away called the manager who was nice but I won't be back. They need to wear hair nets in the food preparation area. My word of advice is to always remove the bun and check your food before eating it.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's in Evergreen Park, IL?

McDonald's in Evergreen Park, IL is open daily from 5:00 AM to midnight.

Does this McDonald's location offer drive-thru service?

Yes, the McDonald's at 9156 S Western Ave has a drive-thru open daily from 5:00 AM to midnight.