Dunkin'

3.8
407 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Evergreen Park, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
9800 S Western Ave, Evergreen Park, IL
60805, United States

Hours

Reviews

3.8
407 reviews
5 stars
188
4 stars
92
3 stars
38
2 stars
16
1 star
73

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor and rude service from staff, with multiple instances of attitude and dismissiveness noted.

Food Quality

Several reviews highlighted issues with food quality, including stale donuts, burnt items, and incorrect orders.

Cleanliness

There were serious concerns about cleanliness, including reports of roaches and unsanitary conditions.

Speed of Service

While some customers praised the quick service, others experienced long wait times and incorrect orders.

Management Issues

Numerous reviews mentioned problems with management, including rude behavior and lack of proper training for staff.
  • EB
    Eileen Bobo
    Nov 6, 2025
    1.0
    The man that waited on me was very rude.
  • LD
    Latonya Dorsey
    Oct 24, 2025
    5.0
    Love it
  • IH
    I Hicks-Spears
    Oct 20, 2025
    1.0
    This location is not the most friendly. They burnt my bacon and my plain bagel, and gave me regular cream cheese instead of the the strawberry cream cheese I requested. Then looked at me like they’re annoyed that I came back to request the correct item. Definitely not coming back here. I tried to give them a chance after taking a long break before, but now I’m just not interested in supporting a location with poor customer service and food quality.
  • BB
    Britney Barnes
    Sep 17, 2025
    2.0
    Disappointed I got a pumpkin chai was not mixed well with the pumpkin flavoring got a chocolate mocha frozen, and it looked messy tasted too sugary and undrinkable
  • BS
    Brittany Slater
    Sep 16, 2025
    1.0
    If I could give NO stars I would. The employee that made my latte today gave me the worst experience I’ve ever had in my life. She messed up my drink after going back and forth about how it should be made, she then remade it making it taste worse than the first try. I wouldn’t recommend this location at all.

Frequently Asked Questions About Dunkin'

What are the operating hours of Dunkin' in Evergreen Park, IL?

Dunkin' is open from 5:00 AM to 10:00 PM Monday through Saturday, and from 5:00 AM to 9:00 PM on Sundays.

Does this Dunkin' location offer delivery and pickup options?

Yes, this location offers delivery and curbside pickup services.