Chipotle Mexican Grill

2.2
304 reviews

Hours

Reviews

2.2
304 reviews
5 stars
65
4 stars
16
3 stars
14
2 stars
16
1 star
193

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unprofessional staff, with several instances of poor service and lack of urgency.

Food Quality

Numerous reviews highlighted issues with food quality, including cold, undercooked, or poorly prepared items, as well as missing ingredients.

Cleanliness

The restaurant was frequently described as dirty, with complaints about unsanitary conditions in the dining area and food preparation areas.

Stock Issues

Customers consistently noted that the location was often out of key ingredients, leading to frustration and dissatisfaction.

Management Concerns

Several reviews pointed to poor management practices, including inadequate staffing and lack of organization, contributing to a negative customer experience.
  • RW
    Rhonda Warren
    4 days ago
    1.0
    The place is nasty need to be shut down
  • CC
    Chilesia Chavous
    Jan 2, 2026
    1.0
    Claim they was taking any orders after I stiff there for like 3 mins. A worker got up from the lobby then proceeded to the back and someone yelled out. We can’t take any orders right now. The system is down. Also there is plastic in the carnitas. Chipotle use to be one of the best fresh food places there was and establishments which these poor workers are running them in the ground. Do better guys.
  • SS
    Sabrine Said
    Dec 31, 2025
    1.0
    Extremely rude and disrespectful. I wouldn’t ever come to this Chipotle again. The server was nasty and unprofessional and had zero customer service skills.
  • JM
    Joselyn Martinez
    Dec 27, 2025
    2.0
    Looks a MESS not how my bowl usually looks like why is the lettuce in the middle and the corn and salsa on top ? It does not look appealing at all . I never had a chipotle bowl that has looked like this regardless of how many topping are on there. i drove 20 mins for this slop? Service was good tho I guess .
  • SD
    Sarah Decker
    Dec 13, 2025
    2.0
    Quite possibly the worst experience. The poor employees are shorthanded and their restaurant is in terrible condition. This place hasn't been here for long and it's so run down. Two weekends until Christmas, a mile from the Plaza, and this is the best you got?

Frequently Asked Questions About Chipotle Mexican Grill

What are the operating hours of Chipotle Mexican Grill at 3259 W 95th Street in Evergreen Park, IL?

The restaurant is open daily from 10:45 AM to 11:00 PM.

Where is Chipotle Mexican Grill located in Evergreen Park?

It is located at 3259 W 95th Street, Evergreen Park, IL 60805, USA.