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Chipotle Mexican Grill

2.2
(317 reviews)

About

Mexican Restaurant

Location

Chipotle Mexican Grill
3259 W 95th Street, Evergreen Park, IL
60805, United States

Hours

Reviews

2.2
317 reviews
5 stars
70
4 stars
17
3 stars
14
2 stars
17
1 star
199

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including cold, undercooked, or poorly prepared items, and frequent shortages of ingredients.

Customer Service

Customer service experiences varied widely, with numerous complaints about rude staff, long wait times, and unprofessional behavior.

Cleanliness

Multiple reviews highlighted the unsanitary conditions of the restaurant, including dirty dining areas and food preparation spaces.

Inconsistency

Customers noted a lack of consistency in food availability and quality, with many stating that the location frequently runs out of key ingredients.
  • LT
    Lisa Tate
    4 days ago
    4.0
    Resturant was dirty. Tables need to be wiped down. Floors needed to be swept & mop.
  • RC
    Rachel Collins
    Feb 25, 2026
    1.0
    This particular Chipotle is always out of food. When you ask how long of a wait it will be the employees say “I don’t know, we have to prep it”. Although it is the closest chipotle to me, I will not be patronizing them anymore because it is a waste of my time and in addition to them not having food, the employees always have a TERRIBLE attitude. I would give it 0 stars if I could.
  • LJ
    Luciana Juszczyk
    Feb 22, 2026
    5.0
    This Chipotle is my favorite. They really take their time in making your food perfect upon your request!
  • TH
    Teressa Harrison
    Feb 21, 2026
    1.0
    This was my son's first time ordering from Chipotle. He is on the Spectrum. I attempted to explain the choices he had while the guy that waited on us became very impatient and rude. When I told him I needed to assist him, he said he's a grown man and can order for himself. I Asked for the manager, he said he was the manager. That was not true. He ignored me until the real manager talked with me and apologized for him while he stood there still anger. I told him everyone is different and he shouldn't assume anything about peoples abilities. I will NEVER come back to this location. The only reason I didn't ask for my money back was because the manager and another young lady kept apologizing and I didn't have time to stop anywhere else. The look on their faces said they've been through this before.
  • ME
    M E
    Feb 20, 2026
    1.0
    The employees close at 10 pm even though their hours say open until 11pm on the door and their webpage .

Brand Certified Facts from Chipotle Mexican Grill

This information is certified by Chipotle Mexican Grill and published from the brand's official system of record. Data is distributed through an enterprise-grade knowledge management platform. Learn more about our data sources
Certified March 01, 2026Yext Knowledge Graph
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