McDonald's

3.3
1636 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1919 W Dempster, Evanston, IL
60202, United States

Hours

Reviews

3.3
1,636 reviews
5 stars
554
4 stars
283
3 stars
249
2 stars
141
1 star
409

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers consistently reported extremely slow service, with many experiencing long wait times for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and poor handling of complaints regarding order mistakes.

Customer Service

Feedback indicated a lack of professionalism and friendliness among staff, with several customers describing rude interactions.

Cleanliness

The restaurant's cleanliness was frequently criticized, with reports of dirty tables and unsanitary conditions.

Management Issues

Many reviews pointed to poor management practices, including inadequate staff training and failure to address customer complaints.
  • AA
    A
    1 day ago
    1.0
    please dont order late night here they dont want to make food for any delivery like uber eats they will say they close
  • MS
    Michelle Sánchez
    5 days ago
    2.0
    Total chaos in the dining room this morning. Not only did 4 other people besides myself get their orders mixed up, but the cashier was so incredibly rude about it. Not to mention, he asked me if I was picking up a Door Dash order as I stood there with my baby in the stroller??? If it's not one thing, it's another with this place. I'm done trying, Dunkin across the street is so much better, at least the staff is nice and no managers are yelling at their employees for using the bathroom in front of customers. 👎🏽👎🏽👎🏽
  • PT
    pearl talley
    Nov 14, 2025
    2.0
    Mc double meal a few times and trash the bread was stale and the meat tasted old and when they remake it just as bad they need chef Ramsey to judge these mc Donald
  • AP
    antonio pastrana
    Nov 12, 2025
    1.0
    Got here at 1130 and because the manager felt like it he shut it down before 12 what a shame hopefully tomorrow it's not like this when I get off of work tomorrow
  • EG
    Edgar Gonzalez
    Nov 7, 2025
    1.0
    Muy mala me atendieron después de 5 minutos...de muy mal jenio y eso pasa constante mente. Mala esperoencia

Frequently Asked Questions About McDonald's

What are the regular business hours for McDonald's at 1919 W Dempster, Evanston, IL?

McDonald's at 1919 W Dempster is open from 5:00 AM to 11:00 PM Monday through Friday, and from 5:00 AM to midnight on Saturdays and Sundays.

Is McDonald's at this location open 24 hours for delivery?

Yes, McDonald's offers delivery service 24 hours a day, every day of the week.