Jewel-Osco

Reviews

• SH

  Sharokina Hasso

  3 days ago
  1.0
  Poor customer service and no express lane during holiday rush! I’ve been shopping at this Jewel Osco for over 32 years and actually remember when this location was built. I’m a regular customer, which is why this experience was so disappointing. With Passover approaching, the store was extremely busy. Lines were long and customers had carts overflowing, some even had two carts. Despite this, there was no express lane open for customers with a small number of items. I had one item: a bag of onions. Another employee directed me to the customer service desk to purchase it. When I politely asked the employee there, Susan, if I could check out quickly since I only had one item, she responded dismissively with “You ok?” and then told me to “get in line like everyone else.” No attempt to help. No courtesy. Just a rude and unprofessional response. For a store that has served this community for decades, you would expect better customer service, especially during a busy holiday shopping period. Management should ensure express lanes are open and staff treat customers respectfully. Very disappointing, unprofessional experience for a long time customer of 32 years.
• EP

  Esther Page

  3 days ago
  2.0
  The store aisles and check stands are FILLED with backstock/overstock. Walking space was minimal as a result. There were 3 cashiers and no baggers, so I jumped in and bagged my own cart. No thank you from the cashier — she’s clearly burnt out and over worked. Not to mention, she started dealing with the next customer before she had even handed me my receipt. Weird how I was the most helpful and kind customer she had in that 15 minute period (yes, it took that long for 3 carts to checkout). And, how not a single person greeted me—though I was asked to “please move” four times in my 30 minute trip due to the mess of the store .
• MT

  Mireya Tayabas

  4 days ago
  5.0
  Sus frutas y verduras estan siempre frescas, toda la tienda esta muy limpia y el personal es muy amable.
• NK

  Nataša Kastratović

  5 days ago
  5.0
  Velik izbor asortimana,uslužno osoblje,jako uredno 😊
• MG

  Milk Gorgeous

  Feb 25, 2026
  1.0
  I would give 0 stars if allowed! It was not the three cashiers'(2 women on the lanes and a young gentleman on self check out). They all were wonderful with assisting me with checkout and trying to resolve a minor hiccup that Cindy the night lead ruined the experience! I purchased two items that were discounted with stickers for 50% each. At self checkout the gentleman tried to correct it but system rejected the discount on one of the items. It's nearing 10pm. The service desk closed at 9pm, I was told by the two cashier's. All I wanted was. Aprice adjustment and or full refund, if the price was not going to be honored. Cindy, who did not want to give me her name(provided by cashier's). Cindy told me to come back tomorrow. I informed her, I work two jobs and my next off day, is not until next week. I asked the refusal to provide night lead will there be a problem for me to receive the adjustment next week? She said, I have to return next day. I'm not able to. I asked if I could have her name or the day time manger. She told me no, I did not need her name and nay manager could assist me. So I ma documenting this transaction. I will be returning the expired milk next week. That is why it was discounted, I presume, it expires February 27, 2026.

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