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Brand Certified

Chipotle Mexican Grill

3.3
(876 reviews)

Business Details

711 Church St, Evanston, IL
60201, United States
(847) 425-3959

About

Mexican Restaurant
Chipotle Evanston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
711 Church St, Evanston, IL
60201, United States

Hours

Reviews

3.3
876 reviews
5 stars
300
4 stars
199
3 stars
84
2 stars
59
1 star
234

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers consistently reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted issues with food quality, including small portions, poorly prepared meals, and unsanitary conditions.

Cleanliness

The restaurant was frequently described as dirty, with concerns about hygiene and cleanliness in food preparation areas.

Order Accuracy

Numerous customers experienced problems with order accuracy, receiving incorrect items or missing components.
  • ZF
    Zach Feezel
    Feb 19, 2026
    1.0
    Constantly have to pick up from here for door dash. They make all delivery orders in back and don’t bring them up when they are ready. The other day after waiting 10 minutes my app says “customer order is ready” 5 more min goes by and they bring out 10 orders at once. I get that they are getting slammed with orders but maybe have another employee on to help move us out of here. As I’m typing this I’ve been waiting 16 minutes for a burrito bowl. That I’m making $5 to deliver.
  • CB
    Colin Boie
    Feb 18, 2026
    5.0
    Bowl or Burrito, you’re in for a blast.
  • RL
    Ricardo Larroche
    Feb 13, 2026
    1.0
    Very poor experience. The staff of the afternoon shift, at the front were unprofessional, joking among themselves, avoiding eye contact, and speaking so quietly that it was hard to understand them. When I asked to change my meal to another bowl, they handled it carelessly and threw it away as if it wasn’t food. Very disappointing service.
  • LC
    Luis Contreras
    Feb 13, 2026
    1.0
    I’m extremely disappointed with the service I received during the afternoon shift at Chipotle. The staff on duty were unprofessional, inattentive, and acted like they genuinely didn’t care about their jobs or the customers in front of them. What stood out the most was the way they were talking — both to each other and to customers. Their tone and attitude made it seem like they simply didn’t give a shit about providing decent service. They were joking around, speaking casually in a way that felt dismissive, and responding to basic questions with visible annoyance. It felt like helping customers was the last thing they wanted to do. There was no sense of urgency, no friendliness, and no effort to create a welcoming environment. Instead, it felt like customers were an inconvenience. This kind of behavior reflects poorly on the business and creates an uncomfortable experience. I expect much better from a place like Chipotle. I hope management addresses the attitude and professionalism of the afternoon shift staff, because the current level of service is unacceptable.
  • MD
    Melissa Deroche
    Jan 27, 2026
    3.0
    The service is terrible. The worst. I would give it a minus star if possible. Do better.

Frequently Asked Questions About Chipotle Mexican Grill

What type of restaurant is Chipotle Mexican Grill in Evanston?

Chipotle Evanston is a fast-casual restaurant known for its customizable Mexican menu including burritos, bowls, quesadillas, tacos, and salads.

What are the operating hours of Chipotle Mexican Grill in Evanston?

Chipotle Evanston is open daily from 10:45 AM to 11:00 PM.

Brand Certified Facts from Chipotle Mexican Grill

Chipotle Mexican Grill partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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