Chipotle Evanston is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.
Numerous customers reported extremely poor service, including long wait times for online orders, rude staff, and frequent mistakes with orders.
Portion Sizes
Many reviews highlighted consistently small portion sizes, particularly for online orders, leading to dissatisfaction among customers.
Cleanliness Concerns
Several customers noted that the restaurant was dirty, with unsanitary conditions reported in food preparation areas.
Food Quality
Feedback indicated a decline in food quality, with complaints about poorly prepared meals, lack of flavor, and even instances of food poisoning.
Customer Experience
Overall, the customer experience was described as negative, with many expressing frustration over the lack of care from staff and management.
JO
Jonah O
Nov 14, 2025
1.0
TERRIBLE LOCATION!!! Avoid at all costs, especially within an hour or two of closing. Always out of ingredients, terrible service, one guy emptied the corn container into my bowl and there was so much water it dissolved through the bowl and ripped the bag.
RV
Rustum Virani
Oct 23, 2025
2.0
Thumbs up for Chipotle for food and taste, but this location has really bad service, I always orderahaed for pick up and every single time they make me wait for 20-25 mins, what's the point of ordering ahead when you see 50 people just walking in and getting served before you!!
AR
Aishwarya Rao
Oct 21, 2025
2.0
I’ve tried many chipotle and this by far stands as the worst one I’ve visited. My partner got a double chicken bowl and I got a chicken bowl - both our food quantity was literally the same. The staff refused to add more rice - there was barely one spoon of rice in our bowls and the staff just spread it out so it looked like it occupied the entire bowl. Despite asking, she took the rice in her serving spoon, touched jt to my bowl and put the rice back? Just say you won’t give more instead of this circus. I understand cutting down on the meat but rice and toppings? I paid the price of a chicken bowl only to eat a veggie bowl - barely any chicken, barely any rice. Run your business but not at the cost of customer’s dime.
RK
Risheek Anand Komaravelli (Krish)
Oct 21, 2025
1.0
Came in on an emergency time expecting it be just how any other chipotle would be, but to my surprise the staff were completely impolite while taking any request of mine while ordering, and to add on further I had to pay for double portions to get the quantity which is less than what I usually get in any other store. In one phrase I can describe the experience with this location as “left hungry”.
If anyone is reading this, please hesitate coming into this particular Chipotle. Trust me, you would want to take my opinion into consideration.
AA
Asher
Oct 21, 2025
1.0
Unbelievable experience at Chipotle. Waited for an hour just to be told they “can’t find my order in the system.” Truly impressive! Last time it took them 40 minutes to serve a kid’s meal — guess that’s a huge improvement? Absolutely legendary service speed — if we were timing glaciers, maybe we’d beat them. By the time I finally got my food, my kid had outgrown the age for a kid’s meal. The staff at the front desk were a real treat — the only thing they could offer was “no, we don’t know,” like that was somehow helpful. It took an entire hour for them to finally remember that maybe, just maybe, someone could check my order. At this point, I’m convinced they’ve invented a new level of incompetence in customer service. Truly revolutionary.
If you have something in the afternoon and plan to order online for pickup, just roll a dice. If you don’t get a 6, don’t bother ordering, because you have a 3/6 chance of not making it in time for your schedule, and a 2/6 chance of not getting your meal at all.
Frequently Asked Questions About Chipotle Mexican Grill
What type of restaurant is Chipotle Mexican Grill in Evanston?
Chipotle Evanston is a fast-casual restaurant known for its customizable Mexican menu including burritos, bowls, quesadillas, tacos, and salads.
What are the operating hours of Chipotle Mexican Grill in Evanston?
Chipotle Evanston is open daily from 10:45 AM to 11:00 PM.
Does Chipotle Evanston offer pickup and delivery services?
Yes, Chipotle Evanston offers both in-store pickup and delivery services.
Where is Chipotle Evanston located?
It is located at 711 Church St, Evanston, IL 60201, across from the Evanston Public Library.
Can I order food online from Chipotle Evanston?
Yes, you can order online via the Chipotle website or their app using the provided ordering links.
Does Chipotle Evanston have a rewards program?
Yes, you can sign up for Chipotle Rewards to earn free food and receive exclusive offers.
Is Chipotle Evanston welcoming and inclusive?
Yes, Chipotle Evanston welcomes the LGBTQ community and serves food made with wholesome ingredients.
What nearby restaurants can I visit after eating at Chipotle Evanston?
Nearby options include Elephant and Vine for vegetarian food, Flat Top Grill for Asian fusion, and Evanston Corner Bistro for American and French cuisine.
Are there any nearby transit or service locations to help me find Chipotle Evanston?
Yes, nearby you will find the Bank of America and First Northern Credit Union for banking needs, and T-Mobile for mobile services.
What recreational or wellness spots are near Chipotle Evanston?
Nearby wellness options include BODYBAR Pilates studio, Corinne Peterson yoga studio and gym, and The Threading Spot Eyebrow Bar for beauty services.