Dunkin'

Reviews

• DG

  Dmytro Gemskyi

  Oct 10, 2025
  1.0
  I waited until they finished talking but they never did.
• KS

  Katie Szymczak

  Sep 21, 2025
  5.0
  Cat always makes my coffee just right! Her positive attitude is the best way to start my morning and I know my food will be perfect when she’s there. Love this location 🤩
• LM

  Linda Malysa

  Sep 14, 2025
  5.0
  I have been at the Elwood location many times I just went back and I’m happy to say There is a girl by the name of Cat Who I noticed is still there (thank God) she needs to manage many Duncans to make every location like the one in Elwood. I am a vice president at a company who deals a lot with customer service. I asked her if I can hire her and she said no she’s very happy at her current job so bummer for me. In which case I wanted to compliment the individual that would be above her to make sure she is given the proper Recognition for doing her job with a smile. When I walk in, she’s always smiling very pleasant. Has learned my name from memory which I think it’s a great plus for being a customer. It should be that way all regular customers to be called by their name. This girl should be running multiple locations or become an area or general manager. She can teach a lot of your employees About how to run a business Properly. This location has many positive improvements since she has been at this location. I have come in very often and it finally feels like I’m welcome. It’s unbelievable how this location is now being run. Anyone reading this please go to this location and see how a Duncan should be run. I guarantee top service I’ve seen and experienced it multiple times. I’m not even one to usually leave Reviews on a business But the difference in this place versus a lot of of places that I’ve come across in my life is a huge difference. I feel like they should set out some candles and table cloths and little napkins like a more upscale restaurant. I’ve now noticed too, it’s being decorated for Halloween, which is so cute because my birthday is on Halloween so I feel like the manager is celebrating my birthday. Great job at this location and a great job to the manager Cat you are number one Don’t ever let anyone tell you different. The changes that I’ve seen are like night and day! Please promote this girl to the top. She definitely deserves it. By the way, I live in Woodridge, Illinois, and I have actually taken the time to go to that location upon occasion when I didn’t have to work just because of the difference that has been made.
• LM

  L Malysa

  Sep 13, 2025
  5.0
  I have been at this location before complimenting a girl with blonde hair I went back and happy to say this girls name is Cat and she’s still there (thank God) she needs to manage many places to make every location like the one she was at in Elwood. Make her an area or general manager. I believe her knowledge can be of assistance to many employees everywhere. She is a customer service queen. I am a vice president at a location with customer service and I’d love to scoop this girl up but said she loves her job too much. Bummer for me. Please do something special for this girl. She can make your company a lot of money.
• SD

  Sam D

  Sep 9, 2025
  1.0
  Do every worker needs to have their phone in the hand while doing their jobs??? Ridicules

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