Dunkin'

3.5
336 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Elk Grove Village, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
50 Biesterfield Rd, Elk Grove Village, IL
60007, United States

Hours

Reviews

3.5
336 reviews
5 stars
162
4 stars
51
3 stars
14
2 stars
21
1 star
88

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, incorrect orders, and long wait times.

Food Quality

Many reviews mentioned unsatisfactory food quality, including stale donuts, poorly made drinks, and cold or burnt food.

Cleanliness

Several customers noted cleanliness issues, including dirty bathrooms and unsanitary conditions in the store.

Inconsistent Experience

While some customers praised the friendly staff and good service, others experienced significant inconsistencies in order accuracy and service quality.
  • MM
    Maria Malaga
    Jan 4, 2026
    1.0
    El servicio es pésimo para un cafe tardan demasiado y pides café caliente y te dan café frío la verdad me eido sin ordenar varias veces xk tardan demasiado lamentablemente es el que me queda cerca manayer agan algo pongan más atención en los clientes con esa actitud la gente seva para otro lado
  • EG
    Elisabet Garcia
    Dec 25, 2025
    1.0
    the food is alright, the snacking bacon sucks tho it’s a always cold and burnt. Service is terrible besides one male employee that is actually nice. They do not pay attention to you when ordering and then give you a wrong order, when you complain about it they try to gaslight you saying you asked for this and then get mad if you want it changed or want a refund. one time i asked for a grilled cheese and they insisted it was in the bag (spoiler: there was a croissant in it) i asked for it to be changed and they told me i had to go inside and took forever to give it to me, i ended up paying for the croissant bc they took so long to refund that i told them to just leave it like that. Today i asked for small hot chocolate and then charged me for medium, the girl got the wrong order even tho she asked me to repeat it twice, but i could hear her talking with someone else through the speaker) i understand mistakes but this location repeatedly get orders wrong. Dunkin on higgins is wayyy better
  • JN
    Jasmine Navarro
    Dec 20, 2025
    1.0
    Second time I go and they do my drink wrong i get the strawberry daydream and they put more milk than anything and when going back for them to fix it they just dumped it and make it more messy.
  • OS
    Olivia Samborski
    Dec 18, 2025
    1.0
    They charged me extra for a substitution of egg to sausage on my croissant sandwich, then didn’t give me my extra sausage.
  • PP
    pooja patel
    Nov 30, 2025
    1.0
    We went in to get breakfast as it was on our way home and the man on the speaker did not take our order right. When I got to the window he handed me 2 iced drinks when one was a hot latte then was talking to his co workers in Hindi (note: I’m fluent in Hindi) and was complaining about how we should have told him at the speaker. Then before he handed us out food (ordered breakfast and donuts) he was handing me the donuts and took it away and said wait I’ll give it to you later. Then grabbed it outta my hands. We waited another 5 minutes before he gave us everything and still the wrongly made latter still wasn’t given to us until I reminded him. Shortly after we got home we opened the food and all the hash browns were squished together and looked disgusting and my sandwich's were burnt. Terrible Dunkin’ service, quality and management

Frequently Asked Questions About Dunkin'

What are the opening hours of Dunkin' in Elk Grove Village, IL?

Dunkin' is open 24 hours a day, 7 days a week at 50 Biesterfield Rd, Elk Grove Village, IL.

Where can I find Dunkin' in Elk Grove Village, IL?

You can find Dunkin' at 50 Biesterfield Rd, Elk Grove Village, IL 60007.