Dunkin'

Reviews

• EW

  Emily W

  Feb 10, 2026
  1.0
  Worst Dunkin location I have EVER been to! Zero stars if I could. I have had many terrible experiences here and will never return. I am reaching out to corporate as well. I stopped in to grab a couple simple coffees with my husband. My husband ordered a cold brew with light ice. Obviously they charge for light ice, so we expect it to be made properly. My husband received a cup filled to the brim with ice and topped off with cold brew. He spoke up and said that it was all ice. The employee rolled his eyes and remade his cold brew with less ice, as ordered. On a different occasion, my husband had also noticed that they ran out of cold brew and just gave him regular black coffee instead. About a week or two later my husband and I returned. As we walked in, we could tell the employees were looking at us and they were talking in their own language. First off, extremely unprofessional. This time we came in for some coffees and a Thanksgiving turkey ice cream cake. The girl at the cash register took my husbands coffee order, and as she was taking my coffee order, she was not listening to me at all but instead on her personal phone. I had to repeat my order to her as she was not paying attention. Once our order was done, she scanned a code on her phone!! Clearly she saw we were purchasing an order for a bigger amount ($60) so she was on her phone looking for her code to get her Dunkin points! My husband and I do not have a Dunkin account, nor did she ask us if we had one for points. She just used her own account to get points!!! My receipt even states that I earned Dunkin Rewards for this order, which clearly I did not, but she did. This extremely rude and unprofessional. I will be reaching out to corporate about this, and stealing points from customers.
• PP

  Patma

  Jan 29, 2026
  1.0
  When i came here in 6:40pm guy was cleaning i ask if my order is gonna be ready he just ignored me and i had to wait for my order until he finish cleaning soo absurd . It took way too long
• TK

  Terence Kelly

  Jan 28, 2026
  1.0
  One small mint tea and box of 25 munchkins paid with a twenty and got 50 cents change.when I questioned it he gave me $3 more and that’s still sounds wrong. Won’t be going back.
• NG

  Neto Gonzalez

  Jan 26, 2026
  1.0
  As a regular customer at Dunkin' Donuts, I am deeply disappointed by my recent experience at this location. I have always valued the service here, but during my last visit, both the treatment and the policies applied were far from professional. It is unacceptable to be charged an additional 2.00 simply for requesting "less ice" in a drink. Paying a total of $8.98 for a medium cup that would otherwise be filled to the top with ice feels like an overcharge and a lack of consideration for the consumer. Despite being a frequent customer who is always friendly and respectful, I have noticed a lack of professionalism and a poor attitude from a couple of the staff members. As someone who consistently spends a lot of money at this establishment, I expect consistent service and fair treatment, not arbitrary charges that discourage loyalty to the brand. Thanks to poor service and exorbitant charges, they lost another customer.
• ND

  Nicholas D

  Jan 19, 2026
  1.0
  Never get my order correct. Past 2 times, had to get out of drive thru to wait in the lobby for my corrected order. This location is a few minutes from my place but I have to go to the Wooddale location for a correct order

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