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Wendy's

4.0
(889 reviews)

Business Details

1001 Dundee Avenue, Elgin, IL
60120, United States
(847) 717-3269

About

Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
1001 Dundee Avenue, Elgin, IL
60120, United States

Hours

Reviews

4.0
889 reviews
5 stars
444
4 stars
227
3 stars
98
2 stars
42
1 star
78

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported poor customer service, including rude staff, incorrect orders, and unprofessional behavior.

Food Quality

Mixed reviews on food quality; some customers enjoyed their meals while others experienced cold or poorly prepared food.

Cleanliness

The cleanliness of the restaurant was noted positively by some, but others reported unsanitary conditions.

Order Accuracy

Many customers experienced issues with order accuracy, receiving incorrect items or missing components.

System Problems

Several reviews highlighted frustrations with the mobile ordering system and rewards program not functioning properly.
  • PM
    Pawel Miga
    Feb 16, 2026
    2.0
    I've gone here about 7-8 times in the last couple months since moving to Elgin. Cold and soft fries every single time. Mid-Low Wendys Location.
  • KB
    Ken Babbitt
    Nov 29, 2025
    4.0
    I go to this location once or twice a week. Normally well managed and efficient. But it has some hiccups. Going out in a snow storm today, I was distracted and didn’t realize I was shorted my frosty for son in mobile app order after waiting 8 minutes for tenders. The tenders were slightly undercooked and chewy besides not getting proper order. This is normally well run but not today. And they make it impossible to make a complaint online after you fill all the information in with receipt and location #. It eventually falls into McEvil territory and won’t even consider.
  • TW
    Travis Wilson
    Oct 13, 2025
    2.0
    I hate when you hack
  • IP
    Inca Portugal
    Oct 8, 2025
    5.0
    Wendy’s is always consistent with their orders, and the sauces are amazing! The restaurant is very clean, and the staff is quick and friendly. Sandra was especially helpful and kind, and the gentleman at the front was also very courteous and welcoming. Great service all around!
  • VS
    Vicki Smith
    Oct 7, 2025
    4.0
    Spicy chicken asiago ranch sandwich and frosty are great. Fries are so so. Staff was friendly. Restaurant was clean and in good repair. Service was fast.

Frequently Asked Questions About Wendy's

Is 1001 Dundee Avenue Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Brand Certified Facts from Wendy's

Wendy's partners directly with Yext to publish this data from the brand's official system of record. Learn more about our data sources
Certified February 22, 2026Yext Knowledge Graph
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  • Categories
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  • Legal business name
  • Hours of operation
  • Phone number
  • Official website
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