Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
770 reviews
5 stars
316
4 stars
190
3 stars
103
2 stars
49
1 star
112
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers reported issues with food being served cold or not fresh, particularly fries and burgers.
Service Issues
Numerous reviews highlighted poor customer service, including rude staff, long wait times, and incorrect orders.
Cleanliness
Several customers noted that the restaurant was dirty, with unsanitary conditions in the dining area and bathrooms.
Order Accuracy
A significant number of reviews mentioned frequent mistakes with orders, including missing items and incorrect modifications.
Breakfast Satisfaction
Some customers praised the breakfast options, particularly the breakfast sandwiches and chili.
- SKScott KonertzNov 15, 20253.0Went to drive through i ordered 1 spicy chicken meal and 3 regular chicken meals.i didn't get a spicy chicken sandwich, all 4 were regular. My receipt shows I ordered a spicy chicken, and the lady at the drive through confirmed it as well. I was the only car in line at the time. Don't understand why some fast food places have such a hard time getting orders right. Withvthat being said the food was hit and good.
- WMWayne MontowskiNov 10, 20255.0Tasty, prepared nicely, fast and accurate.
- JPJohn PullaroSep 30, 20254.0Decent fast food. Breakfast is really good!
- JJJoshuaSep 24, 20251.0Horrible service. Do not come to this location especially if you're on lunch
- RCRandy ClucheySep 17, 20251.0Back when Wendy’s first started, their huge emphasis was on. “ Yes, Wendy's has a long history of advertising that its food is "made to order". This messaging has been a core part of its brand identity since its founding in 1969, emphasizing that its burgers are not pre-cooked and held under heat lamps like those of some competitors. “ That is definitely not the case at the Wendy’s in Elgin on Randall Road by Menards. My chicken sandwich had hard crusty edges like I have been sitting. Iprobably cooked 20-30 minutes previously. This location has no idea of the concept of what fresh HOT 🔥 French fries means if I dine in I requested that they make fresh ones if I’m in the drive-through and I’ve already pulled away and I reached in my bag and my french fries are cold like oh well screwed over again. Go back to the old day where the food was actually hot cooked freshly And isn’t the size of a white castle hamburger
Frequently Asked Questions About Wendy's
Is 865 South Randall Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Elgin, IL?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Elgin, IL into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (847) 717-4332.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does 865 South Randall Road Wendy’s serve breakfast?
Yes, this Wendy’s location in Elgin, IL serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's 865 South Randall Road, Elgin, IL?
The drive-through is open Monday to Friday from 6:30 AM to 1:00 AM, and on Saturday and Sunday from 7:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's location serves breakfast selections including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order through the Wendy's app or at order.wendys.com and select this specific location for pickup or delivery where available.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Is Wendy's 865 South Randall Road open currently?
Yes, this Wendy's location is open and committed to serving quality food through dine-in, drive-thru, or delivery.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's website, mobile app, and in-restaurant posters. The details update when customizing menu items.
How can I provide feedback or contact Wendy's at 865 South Randall Road?
You can contact Wendy's Customer Care via live chat or phone (888-624-8140), fill out a customer satisfaction survey online, or call the restaurant directly at (847) 717-4332.
What nearby dining options are available around Wendy's at 865 South Randall Road?
Nearby eateries include Wingstop for chicken wings, Silver Lake Chinese Restaurant for Asian cuisine, Papa Saverio's Pizzeria and Lou Malnati's Pizzeria for pizza lovers, offering variety after your visit or as alternatives.
Are there convenient facilities near Wendy's to handle errands before or after your meal?
Yes, near Wendy's you can find CoinFlip Bitcoin ATM for currency exchange and The UPS Store for shipping and printing services, making it easy to combine errands with your visit.
What nearby services can visitors enjoy around Wendy's on South Randall Road?
Nearby services include Quest Diagnostics for medical testing, Sport Clips Haircuts for grooming, and ATI Physical Therapy for health and wellness, allowing convenient access to various needs near Wendy's.