Business Details
About
Fast Food RestaurantBreakfast RestaurantWendy's
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.7
775 reviews
5 stars
316
4 stars
192
3 stars
103
2 stars
51
1 star
113
What are people saying?
AI-generated from recent customer reviews
Customer Service
Mixed reviews on customer service; some praised friendly staff while others reported rudeness and poor service.
Order Accuracy
Frequent complaints about incorrect orders and missing items, leading to customer frustration.
Food Quality
Inconsistent food quality; some customers enjoyed fresh and hot meals, while others received cold or poorly prepared food.
Cleanliness
Reports of cleanliness issues in the restaurant, with some customers noting dirty trays and unsanitary conditions.
Speed of Service
Service speed varied; some customers experienced quick service, while others faced long wait times.
- CHCarol HarrisDec 26, 20255.0Only got a Frosty but the workers are very friendly❣️
- ESEsmeralda SanchezDec 14, 20251.0Beware of the little girl at the drive-thru window — she's very rude and provides terrible customer service because I politely mentioned the missing items, she chose to close the window on me. People should only work in customer service once they have developed the skills and maturity needed to serve customers well. However, Wendy’s hires almost anyone through their hiring process, so be mindful of the staff where you place your orders.
- JMJoe MyersDec 7, 20252.0Got my order messed up. They used AI at the Drive Thru, go to McLean by US 20 (Lake ST).
- SKScott KonertzNov 15, 20253.0Went to drive through i ordered 1 spicy chicken meal and 3 regular chicken meals.i didn't get a spicy chicken sandwich, all 4 were regular. My receipt shows I ordered a spicy chicken, and the lady at the drive through confirmed it as well. I was the only car in line at the time. Don't understand why some fast food places have such a hard time getting orders right. Withvthat being said the food was hit and good.
- WMWayne MontowskiNov 10, 20255.0Tasty, prepared nicely, fast and accurate.
Frequently Asked Questions About Wendy's
Is 865 South Randall Road Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
What are the operating hours for the drive-through at Wendy's 865 South Randall Road, Elgin, IL?
The drive-through is open Monday to Friday from 6:30 AM to 1:00 AM, and on Saturday and Sunday from 7:00 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's location serves breakfast selections including combos, croissants, biscuits, classic sandwiches, coffee, and sides.
Can I order Wendy's food online or through an app?
Yes, you can order through the Wendy's app or at order.wendys.com and select this specific location for pickup or delivery where available.
What payment options are accepted at this Wendy's?
This location accepts American Express, Cash, Discover, Mastercard, and Visa.
Is Wendy's 865 South Randall Road open currently?
Yes, this Wendy's location is open and committed to serving quality food through dine-in, drive-thru, or delivery.
Where can I find nutrition and allergen information for Wendy's menu items?
Nutrition and allergen information is available on Wendy's website, mobile app, and in-restaurant posters. The details update when customizing menu items.
How can I provide feedback or contact Wendy's at 865 South Randall Road?
You can contact Wendy's Customer Care via live chat or phone (888-624-8140), fill out a customer satisfaction survey online, or call the restaurant directly at (847) 717-4332.
What nearby dining options are available around Wendy's at 865 South Randall Road?
Nearby eateries include Wingstop for chicken wings, Silver Lake Chinese Restaurant for Asian cuisine, Papa Saverio's Pizzeria and Lou Malnati's Pizzeria for pizza lovers, offering variety after your visit or as alternatives.
Are there convenient facilities near Wendy's to handle errands before or after your meal?
Yes, near Wendy's you can find CoinFlip Bitcoin ATM for currency exchange and The UPS Store for shipping and printing services, making it easy to combine errands with your visit.
What nearby services can visitors enjoy around Wendy's on South Randall Road?
Nearby services include Quest Diagnostics for medical testing, Sport Clips Haircuts for grooming, and ATI Physical Therapy for health and wellness, allowing convenient access to various needs near Wendy's.