Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Elgin, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
283 reviews
5 stars
99
4 stars
53
3 stars
22
2 stars
15
1 star
94
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported poor service, including rude staff and long wait times, leading to frustration and dissatisfaction.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders and lack of attention to detail, resulting in multiple complaints about wrong items being served.
Cleanliness and Environment
Feedback indicated concerns about cleanliness, with some customers noting unsanitary conditions and a loud, uncomfortable atmosphere.
Pricing Issues
Several customers expressed dissatisfaction with pricing, feeling that the cost of items was too high relative to the quality and service received.
Staff Performance
Mixed reviews on staff performance; while some praised individual employees for excellent service, others criticized the overall management and staff attitude.
- CLClickOne Limo4 days ago1.0I stop by almost every day I bought every time one deal$6.99 and the sale person specially young girl is very rude and she don’t speak English well. Everytime my order is wrong . Today she refused me to serve that’s very unbelievably. So I am requesting to owner to take care this matter. Very bad customers service not recommended.
- ACAC CruzeSep 29, 20251.0Had placed an order via the kiosk and they took forever on my order. I had cancelled the order and asked for a refund and somehow it was my fault for not waiting longer. I have placed a former complaint with HQ at Dunkin to express the mismanagement of this franchised.
- AAArturoSep 29, 20255.0Love this Dunkin’ a lot the lady in the morning recognizes my order every time I go to the drive thru no complaints and great customer service and care
- MAmutefish2010 AabiSep 26, 20255.0I see a few flying around but this is such good service and employees. I went to this other location and it takes 30 minutes to get my order and when I do half my items are missing but this location is THE BEST. The employees are so kind and always greet me very politely unlike one other location on route 20 which has very slow and rude employees. This location is very quick and has great service I LOVE IT
- AKAshley KaplonSep 17, 20251.0I’ve gone to this dunkin 3 times now and each time i’ve always had issues. They need to hire some new people, my drinks always tasted weird from there even though i order the same thing each time, overall i’m not going to be going to this dunkin anymore.
Frequently Asked Questions About Dunkin'
What are the regular opening hours of Dunkin' in Elgin, IL?
Dunkin' is open Monday through Saturday from 4:30 AM to 9:00 PM and on Sunday from 5:00 AM to 8:30 PM.
Does Dunkin' in Elgin offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Where is Dunkin' located in Elgin, IL?
Dunkin' is located at 351 S Randall Rd, Kane, Elgin, IL 60123, USA.
What type of food and beverages can I expect at Dunkin' in Elgin?
You can enjoy coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of premium beverages including seasonal items like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru available at Dunkin' in Elgin?
Yes, this Dunkin' location offers a drive-thru for quick and convenient service.
Can I order ahead using an app at Dunkin' in Elgin?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play Store for a fast grab and go experience.
What are some nearby grocery and shopping options close to Dunkin' Elgin?
Near Dunkin', you can visit Kohl's department store and Mattress Firm furniture store for various shopping needs.
Are there nearby food and beverage options around Dunkin' in Elgin?
Yes, nearby food options include Baskin-Robbins for ice cream and Panera Bread for café-style meals, which you might enjoy before or after your Dunkin' visit.
What nearby services can I find around Dunkin' in Elgin related to automotive care?
Close to Dunkin', you'll find several automotive services including Tuffy Auto Service Centers, Firestone Complete Auto Care, and Merlin Complete Auto Care for your vehicle maintenance needs.
Does Dunkin' in Elgin provide Wi-Fi and is it family-friendly?
Yes, Dunkin' offers free Wi-Fi and welcomes families and children for dine-in and takeout.