Brand Certified
Dunkin'
3.2(287 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
351 S Randall Rd, Elgin, IL
60123, United States
Certified by Dunkin' • Feb 22, 2026
(847) 622-0100
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Elgin, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.2
287 reviews
5 stars
101
4 stars
53
3 stars
22
2 stars
15
1 star
96
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful.
Order Accuracy
Many customers reported issues with incorrect orders and a lack of attention to detail, leading to dissatisfaction.
Pricing Concerns
Several customers expressed frustration over high prices and unexpected charges, feeling that the value did not match the quality.
Cleanliness and Environment
Feedback varied on cleanliness, with some praising the cleanliness while others reported unsanitary conditions.
Speed of Service
Customers frequently complained about slow service, particularly during busy hours, leading to long wait times.
- NSNicole StarrFeb 17, 20261.0Never had any issues with this dunkin til today. Approached the counter and some guy in a head set glared at me standing at the counter. He was making drinks which is fine but kept giving me dirty looks. After about 5 minutes of this he told me to order at the kiosk. I asked why I can’t order here and he just repeated to go to the kiosk.
- TITJ ImamJan 24, 20261.0Anyone notice the price changes on a weekend is different from weekday prices. I typically get a large frozen coffee with whip cream and usually ranges from $6.50 to $6.90. And today for the exact same drink it was $7.57. Almost a dollar increase and the guy says its taxes and doesn't give me a receipt... suspicious indeed. ..
- CLClickOne LimoNov 20, 20251.0I stop by almost every day I bought every time one deal$6.99 and the sale person specially young girl is very rude and she don’t speak English well. Everytime my order is wrong . Today she refused me to serve that’s very unbelievably. So I am requesting to owner to take care this matter. Very bad customers service not recommended.
- ACAC CruzeSep 29, 20251.0Had placed an order via the kiosk and they took forever on my order. I had cancelled the order and asked for a refund and somehow it was my fault for not waiting longer. I have placed a former complaint with HQ at Dunkin to express the mismanagement of this franchised.
- AAArturoSep 29, 20255.0Love this Dunkin’ a lot the lady in the morning recognizes my order every time I go to the drive thru no complaints and great customer service and care
Frequently Asked Questions About Dunkin'
What are the regular opening hours of Dunkin' in Elgin, IL?
Dunkin' is open Monday through Saturday from 4:30 AM to 9:00 PM and on Sunday from 5:00 AM to 8:30 PM.
Does Dunkin' in Elgin offer delivery and pickup services?
Yes, this Dunkin' location offers both delivery and curbside pickup services.
Where is Dunkin' located in Elgin, IL?
Dunkin' is located at 351 S Randall Rd, Kane, Elgin, IL 60123, USA.
What type of food and beverages can I expect at Dunkin' in Elgin?
You can enjoy coffee, espresso, breakfast sandwiches, donuts, tea, and a variety of premium beverages including seasonal items like the Cookie Butter Cloud Latte and Peppermint Mocha.
Is there a drive-thru available at Dunkin' in Elgin?
Yes, this Dunkin' location offers a drive-thru for quick and convenient service.
Can I order ahead using an app at Dunkin' in Elgin?
Yes, you can order ahead using the Dunkin' mobile app available on both Apple App Store and Google Play Store for a fast grab and go experience.
What are some nearby grocery and shopping options close to Dunkin' Elgin?
Near Dunkin', you can visit Kohl's department store and Mattress Firm furniture store for various shopping needs.
Are there nearby food and beverage options around Dunkin' in Elgin?
Yes, nearby food options include Baskin-Robbins for ice cream and Panera Bread for café-style meals, which you might enjoy before or after your Dunkin' visit.
What nearby services can I find around Dunkin' in Elgin related to automotive care?
Close to Dunkin', you'll find several automotive services including Tuffy Auto Service Centers, Firestone Complete Auto Care, and Merlin Complete Auto Care for your vehicle maintenance needs.
Does Dunkin' in Elgin provide Wi-Fi and is it family-friendly?
Yes, Dunkin' offers free Wi-Fi and welcomes families and children for dine-in and takeout.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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