Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Elgin, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
282 reviews
5 stars
114
4 stars
36
3 stars
20
2 stars
17
1 star
95
What are people saying?
AI-generated from recent customer reviews
Customer Service
Many customers reported rude and unprofessional behavior from staff, with several instances of dismissive attitudes and poor handling of complaints.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, including missing items and drinks made improperly.
Staff Friendliness
While some customers praised individual staff members for their kindness, overall staff demeanor was often described as unfriendly or rude.
Cleanliness and Maintenance
Several reviews mentioned unsanitary conditions and broken equipment, contributing to a negative experience.
Product Quality
Customers expressed dissatisfaction with the quality of food and drinks, noting issues like stale items and poorly made beverages.
- OPOli PonceOct 14, 20255.0I love Nayeli attitude and service.... thank you. I stopped coming to this dunkin but made a pit stop and found this young ladie... great job.
- AMAlicia MartínezSep 13, 20251.0My parents recently visited this location and ordered two iced coffees—one mocha with creamer and one vanilla with creamer. When they received their drinks, they noticed that neither had creamer in them. They politely informed the employee working at the time, a heavier-set white woman, about the issue. Instead of addressing their concern professionally, the employee responded with a rude and defensive attitude. She refused to either remake the drinks, add creamer, or issue a refund. Her behavior was dismissive, unhelpful, and completely inappropriate for someone working in a customer-facing role. It’s unacceptable for paying customers to be treated this way. If someone cannot handle basic customer service responsibilities without being disrespectful, they should not be working in this position. We urge management to address this situation seriously, as it reflects very poorly on your business.
- KOKaren OlivoSep 12, 20255.0I’ve been going to this location couple times this week, and I noticed that my Matcha medium is legit full of ice than actual Matcha today I went and asked for no ice. The guy Literally gave me this. I asked him why it was empty he said because I asked for no ice. This is insane. Next time have your employees communicate that you’re going to give me nothing for asking for no ice.
- SKShane KovachSep 9, 20253.0The long lines a drive-thru bite went pretty fast
- MMMinahil MalikAug 30, 20251.0Went there on august 30th at 4:20 pm. Had to buy donuts to take to somebodys house. The server girl was highly unprofessional. Didnt cater to us properly. Stuffed 6 donuts into a munchkin box and didn’t even pack it. When we asked if she had a bigger box she responded by saying “I don’t know. Im here alone” and she kept repeating that to everyone. Her behavior wasn’t very customer friendly.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Elgin, IL?
Dunkin' in Elgin, IL is open Monday to Saturday from 5:00 AM to 6:00 PM, and on Sunday from 6:00 AM to 5:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location has a drive-thru for convenient service.
Can I order Dunkin' products for delivery or curbside pickup?
You can order Dunkin' for both delivery and curbside pickup at this location.
What types of meals does Dunkin' serve at this Elgin location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
What new holiday menu items are available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Is it possible to order Dunkin' through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android devices for a fast grab-and-go experience.
What nearby places can I visit along with Dunkin' for a breakfast or lunch outing?
Near Dunkin', you can visit places like Big Skillet Restaurant for American diner food, Larsa's Kitchen for Mediterranean cuisine, or Subway for quick sandwiches, making it easy to explore dining options.
Are there services near Dunkin' for errands like laundry or dental care?
Yes, nearby services include Elgin Coin Laundry for dry cleaning and Delight Family Dental for dental care, convenient for running errands around your Dunkin' visit.
Where can I get a quick dessert or ice cream near Dunkin'?
You can visit Dairy Queen or La Michoacana Ice Cream Parlor nearby for ice cream treats after enjoying your coffee at Dunkin'.
Does Dunkin' provide free Wi-Fi and payment options?
Yes, this Dunkin' location offers free Wi-Fi and accepts both debit and credit cards for your convenience.