Business Details
About
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Elgin, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Hours
Reviews
3.2
281 reviews
5 stars
112
4 stars
36
3 stars
20
2 stars
17
1 star
96
What are people saying?
AI-generated from recent customer reviews
Service Quality
Numerous reviews highlight poor customer service, including rude staff and incorrect orders.
Order Accuracy
Many customers reported frequent mistakes with their orders, leading to dissatisfaction.
Cleanliness
Several reviews mention unsanitary conditions, including dirty facilities and improper food handling.
Staff Attitude
A significant number of customers noted unprofessional behavior from staff, including lack of courtesy and dismissive attitudes.
Product Availability
Customers frequently complained about the location being out of various menu items, impacting their overall experience.
- KCKristin ChaneyNov 24, 20251.0I’ve always had issues with this location… slow service, messing up orders, milk steamer broken, etc. I stopped going there and will spend the extra minute going to a different location nearby. However, my husband stopped there this morning and said, “I see why you don’t go there anymore.” The attached picture is of my latte he got me. My husband handed it back in the drive thru and asked them to actually fill it up, and they refused. They told him that with light ice, they’re going to give me the same amount of coffee. 😂 When did this happen?? No other location has done that for my drinks, and I always do less ice. If we’re paying $6 for a latte, it should be filled up. If I didn’t ask for less ice, I know the cup would be stacked with it and very little coffee… less than what I got today. I can only laugh at this because it’s ridiculous. He said he won’t go there anymore now either.
- OPOli PonceOct 14, 20255.0I love Nayeli attitude and service.... thank you. I stopped coming to this dunkin but made a pit stop and found this young ladie... great job.
- AMAlicia MartínezSep 13, 20251.0My parents recently visited this location and ordered two iced coffees—one mocha with creamer and one vanilla with creamer. When they received their drinks, they noticed that neither had creamer in them. They politely informed the employee working at the time, a heavier-set white woman, about the issue. Instead of addressing their concern professionally, the employee responded with a rude and defensive attitude. She refused to either remake the drinks, add creamer, or issue a refund. Her behavior was dismissive, unhelpful, and completely inappropriate for someone working in a customer-facing role. It’s unacceptable for paying customers to be treated this way. If someone cannot handle basic customer service responsibilities without being disrespectful, they should not be working in this position. We urge management to address this situation seriously, as it reflects very poorly on your business.
- SKShane KovachSep 9, 20253.0The long lines a drive-thru bite went pretty fast
- MMMinahil MalikAug 30, 20251.0Went there on august 30th at 4:20 pm. Had to buy donuts to take to somebodys house. The server girl was highly unprofessional. Didnt cater to us properly. Stuffed 6 donuts into a munchkin box and didn’t even pack it. When we asked if she had a bigger box she responded by saying “I don’t know. Im here alone” and she kept repeating that to everyone. Her behavior wasn’t very customer friendly.
Frequently Asked Questions About Dunkin'
What are the operating hours for Dunkin' in Elgin, IL?
Dunkin' in Elgin, IL is open Monday to Saturday from 5:00 AM to 6:00 PM, and on Sunday from 6:00 AM to 5:00 PM.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location has a drive-thru for convenient service.
Can I order Dunkin' products for delivery or curbside pickup?
You can order Dunkin' for both delivery and curbside pickup at this location.
What types of meals does Dunkin' serve at this Elgin location?
Dunkin' serves breakfast, lunch, and brunch meals at this location.
What new holiday menu items are available at Dunkin'?
You can try the new Cookie Butter Cloud Latte, the returning Peppermint Mocha, Toasted White Chocolate Signature Lattes, and the Berry Sangria Refresher this holiday season.
Is it possible to order Dunkin' through a mobile app?
Yes, you can order ahead using the Dunkin' mobile app available on both iOS and Android devices for a fast grab-and-go experience.
What nearby places can I visit along with Dunkin' for a breakfast or lunch outing?
Near Dunkin', you can visit places like Big Skillet Restaurant for American diner food, Larsa's Kitchen for Mediterranean cuisine, or Subway for quick sandwiches, making it easy to explore dining options.
Are there services near Dunkin' for errands like laundry or dental care?
Yes, nearby services include Elgin Coin Laundry for dry cleaning and Delight Family Dental for dental care, convenient for running errands around your Dunkin' visit.
Where can I get a quick dessert or ice cream near Dunkin'?
You can visit Dairy Queen or La Michoacana Ice Cream Parlor nearby for ice cream treats after enjoying your coffee at Dunkin'.
Does Dunkin' provide free Wi-Fi and payment options?
Yes, this Dunkin' location offers free Wi-Fi and accepts both debit and credit cards for your convenience.