Brand Certified
Dunkin'
3.5(336 reviews)
Certified by Dunkin' • Feb 22, 2026
Business Details
812 E Chicago St, Elgin, IL
60120, United States
Certified by Dunkin' • Feb 22, 2026
(847) 841-7411
Certified by Dunkin' • Feb 22, 2026
https://www.dunkindonuts.com
Certified by Dunkin' • Feb 22, 2026
About
Certified by Dunkin' • Feb 22, 2026
Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving.
Dunkin’ is proud to serve Elgin, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Credit cardAvailable
Location
Certified by Dunkin' • Feb 22, 2026
Hours
Certified by Dunkin' • Feb 22, 2026
Reviews
3.5
336 reviews
5 stars
158
4 stars
47
3 stars
26
2 stars
21
1 star
84
What are people saying?
AI-generated from recent customer reviews
Customer Service
Numerous reviews highlighted consistently rude and unprofessional behavior from staff, particularly from management, leading to a negative customer experience.
Order Accuracy
Many customers reported issues with incorrect orders, missing items, and poorly prepared food and drinks.
Cleanliness
While some customers noted cleanliness in certain areas, others reported unsanitary conditions, particularly in the bathrooms.
Product Quality
Several reviews mentioned that food items, especially donuts and sandwiches, were stale or burnt, impacting overall satisfaction.
Staff Attitude
A significant number of reviews pointed out a lack of friendliness and professionalism among employees, contributing to a poor atmosphere.
- LJLeonardo Jackson3 days ago5.0Sofia and Gio are very pleasant people. I drive past one Dunkin just because of the customer service I receive here. Keep up the good work!
- WWWillow W.4 days ago1.0I’m done giving this Dunkin’ location chances. Order accuracy and customer service are consistently poor. Today I clearly ordered two turkey sausage, egg, and cheese sandwiches. The employee was mumbling and never repeated the order back. As I pulled away from the speaker, I could see on the screen that it appeared to be entered as regular sausage — which it was. At the window, I had to correct the order. I was told to pull forward. Five minutes later, they brought out one sandwich. I had to explain again that I ordered two. After another wait, someone handed me the bag without a word and walked away. No apology. No acknowledgment. This isn’t a one-time mistake, it’s a pattern. I won’t be returning.
- JAJohny AppleseedJan 30, 20261.0Customer service is horrible. Trying to order only words i get is anything else. Handed my drink and the gentleman seemed irritated to do his job no words back after saying thank you. "Regret saying because thank you for what?" Get a large iced match with toasted almond. Missing a quarter of my drink and not even mixed... Whoever is the manager or even apart of the management team here needs to wake up and realize that his people are doing this because they are allowing this to happen. This is your standard really? Time and date is in the picture as well so you can follow up with your team. If you ordered this is this what you would expect?
- APAlma PerezJan 6, 20265.0Buena.
- JSJules SchaeferDec 1, 20251.0If I could give this 0 stars, I would… this dunkin completely sucks. I’ve walked in like 50 times and been completely ignored. Not sure if it’s because of how I look or stuff but they don’t even welcome you or anything. Today was my birthday wanted to get a treat. The lady was rude. We had to have a customer say “are you going to help us?” This place is terrible lmao would recommend any other dunkin. Dunkin just hires anyone… We’ve had the same problem every time I’ve been there. Once I walked out and went to another dunkin.. sad
Frequently Asked Questions About Dunkin'
What are the operating hours of Dunkin' at 812 E Chicago St, Elgin, IL?
Dunkin' in Elgin, IL is open 24 hours every day of the week.
Does this Dunkin' location offer drive-thru service?
Yes, this Dunkin' location features a drive-thru for convenient service.
Can I order food for delivery or curbside pickup at Dunkin' in Elgin?
This Dunkin' offers delivery service, but curbside pickup is not available.
What types of meals can I get at this Dunkin' location?
You can enjoy breakfast, lunch, and brunch at this Dunkin' in Elgin.
What are some current seasonal drink offerings at this Dunkin'?
Currently, Dunkin' offers the new Cookie Butter Cloud Latte, the returning Peppermint Mocha and Toasted White Chocolate Signature Lattes, and the new Berry Sangria Refresher as part of their holiday menu.
Is there free Wi-Fi available at the Dunkin' in Elgin?
Yes, free Wi-Fi is available for customers at this Dunkin' location.
What popular nearby locations can I visit around Dunkin' at 812 E Chicago St?
Nearby, you can find Baskin-Robbins for ice cream and smoothies, Pizza Hut for pizza and fast food, and 7-Eleven for convenience items and gas.
How can visiting nearby automotive services benefit customers of Dunkin' in Elgin?
Customers can conveniently get coffee or breakfast at Dunkin' while their car is serviced at nearby places like Charlie Car Care, Mobil 1 Lube Express, or Rosen Kia of Elgin.
Are there nearby automotive dealers near Dunkin' in Elgin for customers interested in car shopping?
Yes, several car dealers such as Zeledon Auto’s, Lan Motors Inc, and Your Choice Auto Sales are located near Dunkin', making it easy to combine a visit.
What is the best way to order ahead at Dunkin' in Elgin to speed up pickup?
You can use the Dunkin' mobile app available on iOS and Android to order ahead and enjoy a fast grab-and-go experience.
Brand Certified Facts from Dunkin'
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Certified February 22, 2026Yext Knowledge Graph
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