Dunkin'

3.7
451 reviews
Decked Out Lattes

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out Restaurant
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Elgin, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
1730 N. State St, Elgin, IL
60123, United States

Hours

Reviews

3.7
451 reviews
5 stars
225
4 stars
76
3 stars
40
2 stars
30
1 star
80

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers reported inconsistent service quality, with some praising friendly staff while others experienced slow or rude service.

Coffee Quality

Feedback on coffee quality was mixed; some customers enjoyed it while others described it as burnt or watered down.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders and missing items, leading to customer frustration.

Cleanliness

Several customers noted cleanliness issues, particularly with restrooms, while others praised the overall cleanliness of the location.

Pricing Concerns

Customers expressed dissatisfaction with pricing, particularly regarding extra charges for modifications and perceived value for money.
  • SS
    Steve Stultz
    4 days ago
    2.0
    Why would you leave all your lights on and have your automated drive up recording greet me if you’re closed? Thanks for wasting my time and your electricity
  • KL
    Karlene L
    Nov 7, 2025
    1.0
    This is the closest location to me and I stop there Friday and Saturday nights before work. The females that work in the evening have the absolute worst attitudes, the worst customer service, and water down my iced coffee every single time. If you don’t have enough to make my drink, then let me know and I won’t get it. I have made complaints to the store, I have made complaints through corporate and nothing ever changes. I gave the atmosphere two stars because it looks clean from the outside, but they lock their doors at 9 o’clock when they close at 10 so I can’t even go inside to see the atmosphere.
  • IC
    Ixchel Camacho
    Oct 29, 2025
    5.0
    Brian is always a top tier employee (drive thru)
  • PG
    Philip Groom
    Oct 18, 2025
    1.0
    I pulled up to the speaker box and a guy greeted us and asked what we wanted. I got through half the order and a different guy randomly greeted us and asked what we wanted… I ordered two coffees with cream, a Boston crème and a crueler donut. The coffees are burning hot (bc they are burned from being old) and smell like that weird almost cigarette like smell. Crueler was fine. I didn’t get a Boston crème though. I got a chocolate glazed donut (I think that’s what it is?). So irritating.
  • KK
    Katie
    Oct 17, 2025
    5.0
    Love this Dunkin! Employees are so kind and drinks are always made perfectly.

Frequently Asked Questions About Dunkin'

What are the regular operating hours for Dunkin' in Elgin, IL?

Dunkin' in Elgin, IL is open daily from 4:00 AM to 10:00 PM.

Does this Dunkin' location offer drive-thru service?

Yes, this Dunkin' location features a convenient drive-thru for quick service.