Dunkin'

3.9
408 reviews

About

Coffee ShopDonut ShopBreakfast RestaurantBakeryBagel ShopFast Food RestaurantTake Out RestaurantDunkin'
Dunkin’ is America’s favorite all-day, everyday stop for coffee, espresso, breakfast sandwiches and donuts. The world’s leading baked goods and coffee chain, Dunkin’ serves more than 3 million customers each day. With 50+ varieties of donuts and dozens of premium beverages, there is always something to satisfy your craving. Dunkin’ is proud to serve Elgin, IL for all breakfast and snacking needs. Stop by today to try a classic favorite or a new featured product!

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Dunkin'
95 Clock Tower Plz, Elgin, IL
60120, United States

Hours

Reviews

3.9
408 reviews
5 stars
225
4 stars
69
3 stars
27
2 stars
18
1 star
69

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported poor service, including wrong orders, rude staff, and long wait times.

Staff Friendliness

Some customers praised specific employees for their friendliness and good service, while others noted a lack of overall friendliness.

Order Accuracy

Many reviews highlighted issues with order accuracy, with several customers receiving incorrect items or incomplete orders.

Product Quality

Feedback on product quality was mixed, with some customers enjoying the food and drinks, while others complained about poor taste and presentation.

Pricing Concerns

Several customers expressed dissatisfaction with rising prices and perceived value for money.
  • BB
    ByeFeliciaXoX
    Dec 5, 2025
    4.0
    Friendly staff and quick drive thru service during the morning rush 🍩
  • AC
    annah cuttone
    Nov 30, 2025
    1.0
    they gave me a half of a latte??? like im so confused what the hell😭 i noticed it felt light but i didnt think to check and i get home and where the hell did my latte go
  • SJ
    S J
    Nov 10, 2025
    2.0
    I asked for 3 sugar and 1 cream for my coffee and they put 11 cream. Such a waste of money
  • EP
    Elizabeth Pistorio
    Nov 10, 2025
    1.0
    Its terrible now! This was my go to dunkin and its a crap show now. I ordered the new wicked matcha a large. I've had it 2 times so I know what it should taste like. I waited and was asked at the 2nd window did u need some thing else.... YEA MY DRINK!!! he rushed a drink over and it was half foam. Its just matcha.... even tho it says it has the other stuff in it, it def doesnt. But the issue is its half a drink. Im already on my train to work so i cant bring it back, but def disappointed again. The drive up line is always insane now. And ive even gone inside. Its just as bad and no one is happy, no greets you, no one tells you the drink on the counter is yours. Its awkward. Get it together. It used to be an awesome dunkin.
  • JG
    Jennifer Guerrero
    Nov 7, 2025
    1.0
    I went in and payed 12 dollars for the new Dubai sundays and they gave it to me half empty I noticed they were low on the Dubai ice cream after I ordered they could have asked if we wanted any other kind of ice cream or something I mean 12 dollars for this is not worth it

Frequently Asked Questions About Dunkin'

What are the operating hours for this Dunkin' location in Elgin, IL?

This Dunkin' is open 24 hours Monday to Friday, closes at 10 PM on Saturdays, and opens from 5 AM to midnight on Sundays.

Does this Dunkin' offer delivery and pickup options?

Yes, Dunkin' offers both delivery and curbside pickup services at this location.