Chipotle Mexican Grill

2.9
375 reviews
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Business Details

2500 N Randall Rd, Elgin, IL
60124, United States
(224) 276-2392
https://locations.chipotle.com/il/elgin/2500-n-randall-rd?utm_source=extendednetwork&utm_medium=yext&utm_campaign=yext_listings?restaurant=3482
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About

Mexican Restaurant
Chipotle Elgin Randall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2500 N Randall Rd, Elgin, IL
60124, United States

Hours

Reviews

2.9
375 reviews
5 stars
135
4 stars
39
3 stars
26
2 stars
21
1 star
154

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported issues with food quality, including undercooked rice, missing ingredients, and spoiled items.

Portion Sizes

Numerous reviews mentioned that portion sizes were consistently small and inadequate, leading to dissatisfaction.

Customer Service

Feedback highlighted poor customer service experiences, including rude staff, unhelpful management, and issues with order accuracy.

Cleanliness

Several customers noted that the restaurant was often dirty, with unclean tables and food preparation areas.

Order Accuracy

Many reviews indicated frequent mistakes with online and in-person orders, leading to frustration among customers.
  • CP
    Chuck The Panda
    3 days ago
    1.0
    My day has been ruined when I got home (it was pick up) to find a burrito bowl that did not get NO MEAT, I didn’t pay for a vegan bowl. I wanted Barbacoa! Please do better cuz now im disappointed and unhappy.
  • LB
    Lzr B
    Jan 5, 2026
    3.0
    I’m really glad this location opened, but every time we place an order of 5 items for 5 fam members for pickup, at least one is messed up. Last time I got the weirdest ingredient burrito… even tho my std order is printed out right on the label on the item. Frustrating. It’s hard to find good help to see days, so it is what it is.
  • RT
    Riley Towner
    Dec 26, 2025
    4.0
    Food was good but place was messy because parents didn’t clean up after their kids
  • TL
    Tomasz Lulinski
    Dec 20, 2025
    5.0
    Workers were super friendly and gave great portions!
  • DB
    Dyanta Boothe
    Dec 17, 2025
    1.0
    How they did my DoorDash order literally look like someone hate half of my bowl and no it wasn’t the dasher cause the sticker on the bag wasn’t ripped everything was very much concealed and in tack.
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food can I expect at Chipotle Mexican Grill in Elgin Randall?

Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients following their Food with Integrity principles.

What are the opening hours of Chipotle Mexican Grill at 2500 N Randall Rd, Elgin?

The restaurant is open every day from 10:45 AM to 11:00 PM.