Chipotle Mexican Grill

2.9
371 reviews
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Business Details

2500 N Randall Rd, Elgin, IL
60124, United States
(224) 276-2392
https://www.chipotle.com
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About

Mexican Restaurant
Chipotle Elgin Randall is a fast-casual restaurant chain known for its customizable menu featuring burritos, bowls, quesadillas, tacos, and salads. The company is cultivating a better world by serving responsibly sourced, classically-cooked, real food with wholesome ingredients without artificial colors, flavors or preservatives. Using only 53 real ingredients, the company’s "Food with Integrity" principles prioritize sourcing ingredients from farms that adhere to humane and sustainable practices. Chipotle team members use classic culinary techniques and serve handcrafted entrées in abundance at an extraordinary value. To get exclusive offers and earn free food, sign up for Chipotle Rewards.

Details

  • TakeoutAvailable

Location

Chipotle Mexican Grill
2500 N Randall Rd, Elgin, IL
60124, United States

Hours

Reviews

2.9
371 reviews
5 stars
134
4 stars
38
3 stars
25
2 stars
21
1 star
153

What are people saying?

AI-generated from recent customer reviews

Food Quality

Customers frequently reported issues with food quality, including undercooked rice, missing ingredients, and spoiled items.

Portion Sizes

Many reviews highlighted dissatisfaction with portion sizes, noting that servings were often small and inadequate.

Customer Service

Service quality varied significantly, with some customers praising friendly staff while others reported rudeness and unprofessional behavior.

Cleanliness

Multiple reviews mentioned unsanitary conditions in the restaurant, including dirty tables and food preparation areas.

Order Accuracy

Numerous customers experienced problems with incorrect orders, both in-store and for online pickups.
  • AR
    Anthony Rodriguez
    Oct 22, 2025
    1.0
    Food tasted good but they barely gave me and my friend anything. Asked for extra rice and you could still see the bottom of the bowl.
  • BM
    Brittney McLawhorn
    Oct 18, 2025
    1.0
    Apparently if this location is too busy with online orders they won’t take an in person order. Simply just wanted to order a quesadilla and they wouldn’t allow it. Totally ridiculous!
  • GM
    Gisell Mendez-Bravo
    Oct 16, 2025
    5.0
    I stopped at this chipotle for the first time, and I noticed their new chimichurri sauce, I decided to try and I just grabbed 1 cup for $1, the next day I had to come back for 2 chimichurri sauce! I stopped at another chipotle and got me chimichurri sauce but nothing like the one at THIS location!! I'm a driver and when I'm in Elgin, IL I stop at this chipotle the food is very good, the rice is really good!! And their chimichurri sauce is the best one in the USA!!!
  • CP
    Claudia Reyna P.
    Oct 12, 2025
    1.0
    Very disappointed I got my order with no meat couldn’t call to no one to complain very bad service
  • MG
    Mayra Gonzalez
    Oct 9, 2025
    5.0
    I was at the restaurant super cool gentleman named Andy was so nice! I will definitely be back!!! Thank you Andy! So kind so helpful!
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Frequently Asked Questions About Chipotle Mexican Grill

What type of food can I expect at Chipotle Mexican Grill in Elgin Randall?

Chipotle offers a customizable menu including burritos, bowls, quesadillas, tacos, and salads made with responsibly sourced, real ingredients following their Food with Integrity principles.

What are the opening hours of Chipotle Mexican Grill at 2500 N Randall Rd, Elgin?

The restaurant is open every day from 10:45 AM to 11:00 PM.