McDonald's

Reviews

• OE

  Oh Boy (eh)

  Dec 20, 2025
  1.0
  These people constantly get my order wrong even though its on the screen. The service is also very slow. I dont understand how you type in what I want and then still get it wrong.
• RA

  Ryan Andersen

  Nov 18, 2025
  1.0
  The McDonald’s in Elburn, Illinois has a serious problem with either incompetence or dishonesty when it comes to honoring app discounts. On Saturday, November 15th, I opened the McDonald’s app, added the $1.00 coffee offer to my drive-thru code, and placed my order at the window. The discount didn’t apply. When I showed the employee my phone, she said their system was rebooting and refused to honor the deal. A few days later, I tried again at the same location with the same $1.00 coffee offer. The discount still didn’t apply. The attendant told me to refresh the app, but even after doing that and generating a new code, nothing changed. When I tried to re-add the offer, the app said it had already been used. I told them to cancel my order, but later found out I was still charged. Paying three times what was expected for a cup of coffee might seem trivial, but it’s frustrating and unacceptable. Either the employees don’t know how to correctly process discounts, or they’re choosing not to. McDonald’s needs to fix this issue immediately so customers aren’t overcharged for offers the company advertises but doesn’t honor. Buyer beware at this location.
• DG

  David Griffin

  Nov 4, 2025
  1.0
  Consistently Poor Drive-Thru Experience!!! Every time I visit the McDonald’s in Elburn, IL, the drive-thru service is disappointing. They never provide a receipt unless you specifically ask for one, which makes it difficult to track purchases or check your order details. On top of that, the employee handing out the food is consistently rude and unfriendly — no greeting, no smile, and an overall bad attitude. It’s frustrating because this is such a simple fix, but the issue has been going on for a long time. Management really needs to address the lack of professionalism and basic customer service at this location. Until then, I’ll be taking my business elsewhere.
• TD

  thomas dauffenbach

  Oct 30, 2025
  3.0
  Drive thru gave me wrong order. Ordered a number 2 sausage mc with another sausage mc. Instead of a sausage mc muffin, they gave me a sausage mcgridle
• MS

  Matthew Shirley

  Oct 18, 2025
  1.0
  Just avoid this place….you might get lucky and get a correct order 30% of the time, but when they screw the order up the other 70% of the time they will just argue with you and explain why their excuses validate their failures. With so few places to quickly grab food in this town, imagine how bad they must be for us to decide to stop using this store.

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