Jimmy John's

4.0
332 reviews

About

Sandwich Restaurant

Location

Jimmy John's
401 N Keller, Effingham, IL
62401, United States

Hours

Reviews

4.0
332 reviews
5 stars
186
4 stars
59
3 stars
21
2 stars
23
1 star
43

What are people saying?

AI-generated from recent customer reviews

Service Speed

Many customers reported extremely slow service, particularly in the drive-thru and delivery, with some waiting over 30 minutes for their orders.

Order Accuracy

There were multiple complaints about incorrect orders and issues with substitutions, leading to customer frustration.

Food Quality

While some customers praised the sandwiches as delicious, others noted inconsistencies in quality, such as dry sandwiches or missing ingredients.

Staff Attitude

Customer experiences varied widely, with some praising friendly staff while others reported rude or unhelpful service.

Cleanliness

The establishment was noted for being clean, although some reviews mentioned unpleasant odors.
  • SC
    Sam Carter
    Dec 20, 2025
    2.0
    My wife and I were literally talking about how Jimmy John's used to be all about being freaky fast. Now when you go to a Jimmy John's it takes as long or longer than any other fast food place. They're too busy getting people through the drive-thru and making orders for all the food delivery apps to worry about the people in the store.
  • AB
    Allen Bainbridge
    Nov 26, 2025
    2.0
    Crazy slow drive through. Just a few people ahead of us and 10 min later still waiting for them to make our food. Wonโ€™t use it again.
  • AA
    AH
    Nov 23, 2025
    5.0
    First time trying JJโ€™s.. soooo good. Get the #9 and add hot peppers with kickinโ€™ ranch on the side to dip. 10/10 no notes ๐Ÿ˜๐Ÿ˜๐Ÿ˜๐Ÿ˜
  • MS
    Matthew Stephens
    Oct 23, 2025
    4.0
    Not enough oil on my Italian. It was more dry than usual
  • SG
    S G
    Oct 21, 2025
    1.0
    Went to jj for lunch on and order our food and stood for 20 minutes and waited and guy came in order after us and we were still waiting and I went to counter ask for my money back the young kid behind counter were slow abd acted like they did was not very smart and acted like they did not know how to make a sabdwitch they lost our order and they acted like they were not happy to be there they did not ask if we were waiting for an order they just kept looking at us it was horrible service and we wil never go back here if they could get 0 star that what they would get for everything they need s new manager that can get oeopke to work not little children that don't know what there doing