Arby's

3.9
883 reviews
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Business Details

1401 Thelma Keller Ave, Effingham, IL
62401, United States
(217) 342-6615
http://www.arbys.com/locations/us/il/effingham/1401-thelma-keller-ave/store-5144
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About

Fast Food RestaurantSandwich RestaurantAmerican RestaurantDeliTake Out Restaurant
Arby's is a leading global quick-service restaurant company operating and franchising over 3,400 restaurants worldwide. Arby's was the first nationally franchised, coast-to-coast sandwich chain and has been serving fresh, craveable meals since it opened its doors in 1964. The Arby's brand strives to inspire smiles through delicious experiences. We are on a never-ending quest for the perfect sandwich, starting with the Classic Roast Beef and French Dip to the deli-style Market Fresh line of sandwiches and salads.

Location

Arby's
1401 Thelma Keller Ave, Effingham, IL
62401, United States

Hours

Reviews

3.9
883 reviews
5 stars
396
4 stars
237
3 stars
125
2 stars
39
1 star
86

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported rude or inattentive service, long wait times, and incorrect orders.

Food Quality

Many reviews mentioned cold, undercooked, or poorly prepared food, with several customers expressing disappointment in the quality.

Cleanliness

Several customers noted unsanitary conditions, including dirty bathrooms and unclean dining areas.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that there are positive experiences to be had.
  • PL
    Peter L.
    Dec 21, 2025
    1.0
    We found both the men’s and women’s bathrooms to be absolutely disgusting. C’mon…
  • EH
    Elden Heiden
    Dec 2, 2025
    1.0
    No Arbys sauce, only reason i went in there
  • KH
    Kashannda Hamilton
    Nov 26, 2025
    1.0
    I feel the customer service was very rude today by Cassie....it was uncalled for , not to mention she wouldn't listen to what I was telling her I wanted, she gave me wrong order and charged me for a third meal, I went up and asked her about it and the other lady was great on fixing it. But while I sit down n eat I don't appreciate the nasty looks and attitude . Won't be coming here neither will my husband .
  • CW
    Corbette Wilson
    Nov 15, 2025
    1.0
    First off went thru drive up and last said order when ready then as I started to order she said wait she wasn't ready then ordered and after leaving this is the rueben I got no kraut on it
  • SW
    Scotty Weir
    Nov 8, 2025
    2.0
    Very disappointed. Sandwich wasn't what I ordered and quite sloppy fries desperately needed oil change. All around meh
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