Business Details
About
Chicken Wings RestaurantChicken RestaurantRestaurant
When you're in the mood for bold flavors and customizable wings, look no further than Wingstop Edwardsville Troy. Order online for carryout or delivery and enjoy our classic or boneless wings, or try our tenders and chicken sandwich. With a choice of over 12 iconic flavors, our made-to-order wings are crafted to satisfy any craving. From the rich taste of Garlic Parmesan to the spicy kick of Cajun, our mouthwatering flavors will satisfy you every time. Whatever your flavor preference, pair your wings with our crispy, seasoned fries or treat yourself with our signature loaded Voodoo Fries.
Location
Hours
Reviews
3.4
381 reviews
5 stars
180
4 stars
39
3 stars
29
2 stars
21
1 star
112
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported slow service, rude employees, and long wait times for food, often exceeding the estimated wait.
Food Quality
While some customers praised the wings and flavors, many complained about cold, overcooked, or incorrect orders.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Customer Experience
Mixed feedback on customer service; some praised individual staff members, while others reported unprofessional behavior and lack of urgency.
- RRrheeceDec 26, 20253.0The employees are disrespectful and the food will take at minimum 30 minutes. However, the food is damn good and is the only reason I still go to this place. If you don’t order online before hand have fun waiting in one of the two wooden chairs they have inside for half-an-hour.
- CCCelesteDec 23, 20251.0If I could give this 0 stars I would. This place is run by a bunch of unprofessional buffoons. Nobody wants to take your order. No one greeted me or even acknowledged me for about 10 mins. They were having inappropriate conversations quite loudly. Then they came to take my order and wanted to act like I was inconveniencing them. I think her name was Heidi? She said it would be about 20 mins for my order which quickly turned into 40 mins as she wasted time on the phone talking about her incarcerated bf. Maybe leave that talk at home? Most of the soda was out. The place was dirty, the bathroom smells like something died in there. After 45 mins of waiting, they handed me a greasy bag of the thinnest barest chicken wings and ice cold fries. If you’re ever thinking of stopping there for a quick bite to eat, save yourself the trouble and go to Buffalo Wild Wings right across the street. Better service and better food.
- GTGabriel ThiemsDec 19, 20251.0Really great food and everything else pretty horrible, could take you up to 2 hours to get your food no matter what they say in advance, great seasoning tho get the barbecue or the hot honey chicken and whatever time they tell you itll be ready in, expect double
- PFPete FusaroDec 19, 20251.0I don’t know why I tried this place again. They shorted me 50 wings that I paid to have delivered through their website. When I called to request they bring them out. They told me no, then told me how busy they were like it was my problem and then hung up on me. I wasn’t exactly being easy to deal with but this is no way to treat someone after you didn’t fulfill their order. Trust me, avoid this place.
- SGsyd grammerDec 19, 20251.0I placed a pick up order for myself thru DoorDash and got the notification it was ready. I got to Wing Stop and the girl said it would be 4 more minutes….then why did you tell me it was ready. While I’m waiting, it’s two girls and a guy all talking about their lives and just sitting there while “the food cooks.” One girl started talking about her incarcerated bf that she can’t wait to see and bang but “not this week bc I’m on my period” is what she says out loud. They were so loud and talking about weird inappropriate stuff like that in front of me and another customer. I ended up waiting 15 minutes, all because they had no urgency and just wanted to goof off the whole time. I know it’s a first world concern, but like come on it’s not hard to do your job and some people (especially delivery doordashers) have places to be.
Frequently Asked Questions About Wingstop
Where can I find nutritional information?
Our nutrition and allergen information can be found at the following locations:
www.wingstop.com/nutrition
www.wingstop.com/allergens
How can I send you feedback?
We take our customer feedback seriously and value your input. If you have any issues that require our attention, or just want to drop us a nice note, please fill out the Contact Us form and we'll be in touch to assist you.
Am I able to submit ideas to Wingstop for future consideration?
We at Wingstop Restaurants Inc. ("Wingstop") are proud that our fans are excited by our brand and want to share their ideas, innovations, flavors, and other wing-loving thoughts with us. However, Wingstop has a full-time staff of wing experts who we rely on to generate new ideas for our brand and our fans. Not that your ideas are unworthy, but you don't want to put the team out of a job. And our lawyers tell us that we need to avoid unsolicited ideas because we don't want to have any dispute as to ownership of those great ideas. Below is more legal mumbo jumbo explaining our policy.
UNSOLICITED IDEAS
Customers of Wingstop may have the perfect idea for a new concept, and we may be missing out on an exciting opportunity, but ownership and protection must be considered. Wingstop maintains a policy that does not permit it or its employees to accept any unsolicited ideas from outside sources (fans and other third parties).
Wingstop strives to innovate and create through internal business departments and their employees. With this in mind, if we create a new concept through our internal experts, and a talented customer/fan submits a substantially similar idea, determining who the originator of the wing-tastic idea is would be a challenge. To better protect ourselves as well as all of our fans out there, we must adhere to this strict policy which does not permit the review, consideration, or acceptance of such ideas from outside parties to avoid any confusion of ownership. Therefore, we encourage you not to send us unsolicited ideas.
TERMS GOVERNING SUBMISSIONS
If you nevertheless insist on sending us your unsolicited ideas, the following conditions apply:
Wingstop shall have no obligations concerning the submissions, including no obligation to review the submissions, return any materials, or acknowledge receipt of the submissions.
All submissions will be deleted from working files within Wingstop and no response will be delivered to confirm receipt of any submissions.
Due to archiving requirements, your email may be retained on our system, but please understand this is not an effort to keep record of our customers' great ideas; rather, it is incidental to archiving.
How can I input special instructions into my online order?
We offer the most commonly ordered menu items as options for our online ordering system. If you're craving something special and can't find it online, call your Wingstop directly and they'll get your flavor hooked up.
How do I locate a restaurant near me?
Click the Locations link located at the top of the Wingstop website located at www.wingstop.com.
How do I reset my password if I have forgotten or lost it?
Click the "Forgot Password?" link on the login page.
What types of wings can I order at Wingstop Edwardsville Troy?
You can order classic or boneless wings as well as tenders with over 11 iconic flavors including Lemon Pepper and Original Hot.
What are the regular hours of operation for Wingstop Edwardsville Troy?
Wingstop Edwardsville Troy is open daily from 10:30 AM to midnight, and until 1:00 AM on Fridays and Saturdays.
Does Wingstop Edwardsville Troy offer delivery and pickup options?
Yes, they offer in-store pickup, delivery, same-day delivery, and no-contact delivery services.
Is there a drive-through service available at Wingstop Edwardsville Troy?
No, Wingstop Edwardsville Troy does not have drive-through service and is closed for drive-through every day.
Where is Wingstop Edwardsville Troy located?
Wingstop is located at 2100 Troy Rd, Edwardsville, IL 62025, United States.
Can I order from Wingstop Edwardsville Troy using a mobile app?
Yes, you can order using the Wingstop app available on both iOS and Android platforms.
What payment methods does Wingstop Edwardsville Troy accept?
They accept American Express, Discover, Mastercard, and Visa for payment.
What nearby dining options are available if I want to try different cuisines after visiting Wingstop?
Nearby dining options include Qdoba for Mexican food, Cold Stone Creamery for ice cream and smoothies, Panera Bread for coffee and sandwiches, Jersey Mike's Subs for sandwiches, and Five Guys for American fast food.
Are there any nearby services like hair salons or wellness centers close to Wingstop Edwardsville Troy?
Yes, Fantastic Sams Cut & Color hair salon and Sound Body Therapeutic Massage are nearby for your beauty and wellness needs.
How can the nearby transportation service JewelRide help when visiting Wingstop Edwardsville Troy?
JewelRide provides limo and transportation services nearby, which could be convenient for customers who prefer a ride to and from Wingstop without worrying about parking or driving.