Taco Bell

Reviews

• TG

  thomas getz

  Jan 2, 2026
  1.0
  For a second time... horrible service. First time in drive-thru .. got shorted food. This time went inside and ordered at kiosk Why the kiosk... because nobody services the front counter. Guess what? If nobody takes your money at the front counter... they really don't start your order. So after seeing many orders picked up.. Waited about 20 minutes... Someone finally asked if we had an order.. That's when they told us they had not even started it. Why? Because it wasn't paid for... Why? Because they have no one working the front counter. No apologies.. no sorry about that.. They brought it out shortly there after. Should of checked it better... None of the sauces asked for were in the bag. Of course...
• DR

  Dave Rudloff

  Jan 2, 2026
  1.0
  This restaurant is very poorly run and the girls working there are incredibly rude! If you go through the drive thru, you better be sure and check your order before leaving the parking lot because it is common occurrence for them to leave items out of your order. If you go in to dine, you are now expected to order thru their germ spreading kiosk. If you are paying cash, and you don't alert someone in the back, because nobody mans the front counter anymore, your order won't go through. But they won't tell you this until you have wasted fifteen minutes or more standing there waiting for your order! The girls treat you like crap, the seating is the most uncomfortable and obviously designed with small children in mind. Don't waste your time with this restaurant! There are so many better choices in Edwardsville. Whoever owns this restaurant doesn't care about providing good customer service, or a comfortable restaurant to eat in.
• AB

  Austin Beran

  Dec 21, 2025
  1.0
  Don’t pay in cash, your order won’t go into the queue until you pay and the likely arnt manning front desk unless handing out food. Waited 30min just to pay after ordering and then had to wait behind everyone who had paid by card in mean time. You could make a meal at home in the same time
• EW

  Erica Van Wagner

  Dec 19, 2025
  5.0
  We dine in and usually the staff at most Taco Bell’s are grumpy and unwilling to help. No here, the manager Michel was amazing! So kind and willing to help us have a good experience. I have three boys and we were having a difficult night. Michel was amazing. Thank you.
• DC

  Dylan Collins

  Dec 6, 2025
  1.0
  I went through the Taco Bell drive-thru around 10:30 on December 6th. I placed my order without any issues. After I ordered, the employee told me to wait and said she would let me know when to pull forward, even though there were no cars in front of me other than the one at the window. Since there were cars behind me, I decided to pull forward anyway. When I got to the window, the employee seemed annoyed, possibly because I didn't wait as she had asked. But I've NEVER been asked to wait at a talkbox for food especially when there are 1 to no cars in front of me. EDIT. Now starting to go through my food i ordered 3 3 cheese chicken flatbread melts, and it seems like they just threw 3 wrapped pieces of just flatbread in the bag and called it ok, it's only 3 ingredients including the flatbread. . . What the heck. I'm beyond upset, some of the worst service/food I've ever gotten from ANY taco bell! I've added a picture of just one of the flat bread melts I got with the cheese on the left and the two singular pieces of chicken on the right. absolutely ridiculous.

Frequently Asked Questions About Taco Bell